Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I try to print, I get a popup "hp-ePrint" only with new Firefox.

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 3 views
  • Last reply by Tonnes

Since I down loaded the latest version of Firefox, about two weeks ago, I cannot print anything. I get a popup entitled "hp-ePrint". If I use Internet Explorer, I don't have that problem. I did not have this problem with the previous version of Firefox. Any help or ideas are welcome.

Since I down loaded the latest version of Firefox, about two weeks ago, I cannot print anything. I get a popup entitled "hp-ePrint". If I use Internet Explorer, I don't have that problem. I did not have this problem with the previous version of Firefox. Any help or ideas are welcome.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Did you update from a pre-Quantum (57) Firefox version, and could you print before that?

If so, you may be using an HP ePrint add-on or even HP Smart Web Printing software (of which the add-on may be part of) which is no longer compatible. Check to see if such an add-on is listed under Tools > Add-ons > Extensions. Depending on the previous version, this may also be a matter of add-on signing.

Looking at this forum post @ HP, you may just need to uninstall the HP Smart Web Printing from the Windows Control panel.

Read this answer in context 👍 0

All Replies (1)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Did you update from a pre-Quantum (57) Firefox version, and could you print before that?

If so, you may be using an HP ePrint add-on or even HP Smart Web Printing software (of which the add-on may be part of) which is no longer compatible. Check to see if such an add-on is listed under Tools > Add-ons > Extensions. Depending on the previous version, this may also be a matter of add-on signing.

Looking at this forum post @ HP, you may just need to uninstall the HP Smart Web Printing from the Windows Control panel.