firefox keeps crashing
So the past 2 months now I've been experiencing firefox crashing.
The main reasons I can parse out. Looking at stores on clips4sale or facebook news feed or deviantart now tonight which is very much like looking at images on pinterest or google, something I haven't done for a while.
It also seems to me that it doesn't just happen right away, but after a certain amount of time perhaps?
Anyway, the last 2 times now it's been so bad so that my computer literally has locked up. I can't even use control+alt+delete.
I ran my crash report and there was nothing.
Not an IT person at all so I have no clue how to fix this. When it froze up my machine the first time I ran update on Norton and then ran a system wide scan, but found nothing. Having been a computer user for over 10 years and having had really nasty viruses years ago when I was more unaware of some of the dangers on the web I doubt it is a virus.
Nothing else, but firefox has been affected and only firefox seems to be crashing my machine.
All Replies (11)
cletus82 said
I ran my crash report and there was nothing.
Did you mean that the about:crashes page had no information?
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
I was able to update my video driver.
Computer specs:
HP Windows 7 Prof service pack 1 Intel Core i7-5820k CPU @ 3.30 GHz 3.30 GHz 16 GB RAM 64 bit OS
225 GB C drive which is what the OS runs on I remember the HP sales rep telling me that. 1.8 TB regular hard drive
NVidia GeForce GTX 970
I've been loving to watch youtube videos on one monitor in one Firefox tab while browsing on the other monitor.
monitors are HP27vx LED backlit
HP S2031 series wide LCD
I have refreshed firefox. The crash report had items in it, but being this has happened tonight, and sometime during the past week where my machine literally locked up as a result, and then I'd say maybe 1-2 times per week before that for the past 2 months you'd expect to find a lot of crash data. The most recent item was 5/2 and then March sometime before that.
Are you thing that the clips you are watching have something to do with the problem? Do some surfing but use no players.
Here's the crash report because it just happened again while scrolling down through my Facebook news feed. I had 2 other tabs open, one was playing youtube but I paused the video and the other was just a website that had loaded, but wasn't doing anything.
AdapterDeviceID: 0x13c2 AdapterDriverVersion: 9.18.13.4475 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:53.0.2,aushelper%40mozilla.org:2.0,e10srollout%40mozilla.org:1.14,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.8.2,shield-recipe-client%40mozilla.org:1.0.0 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 24769679360 AvailablePhysicalMemory: 11499552768 AvailableVirtualMemory: 247382016 BIOS_Manufacturer: AMI BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20170504105526 CPUMicrocodeVersion: 0x2d ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1495056726 E10SCohort: test EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsStartupTest: 1 InstallTime: 1494415956 Notes: FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x10de, AdapterDeviceID: 0x13c2, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.18.13.4475 D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ DXVA2D3D9? DXVA2D3D9+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ DXVA2D3D9- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1103984 StartupCrash: 0 StartupTime: 1494902601 SystemMemoryUsePercentage: 32 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20170504105526","version":"53.0.2","vendor":"Mozilla","platformVersion":"53.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16282,"virtualMaxMB":4096,"cpu":{"count":12,"cores":6,"vendor":"GenuineIntel","family":6,"model":63,"stepping":2,"l2cacheKB":256,"l3cacheKB":15360,"speedMHz":3292,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2015},"hdd":{"profile":{"model":"SanDisk SD7SB6S-256G-100","revision":"X351"},"binary":{"model":"SanDisk SD7SB6S-256G-100","revision":"X351"},"system":{"model":"SanDisk SD7SB6S-256G-100","revision":"X351"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","adapters":[{"description":"NVIDIA GeForce GTX 970","vendorID":"0x10de","deviceID":"0x13c2","subsysID":"00000000","RAM":4096,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.4475","driverDate":"11-12-2014","GPUActive":true}],"monitors":[{"screenWidth":1600,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.startup.homepage":"<user-set>"},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"yahoo","defaultSearchEngineData":{"name":"Yahoo","loadPath":"jar:[app]/omni.ja!browser/yahoo.xml","origin":"default","submissionURL":"https://search.yahoo.com/yhs/search?p=&ei=UTF-8&hspart=mozilla&hsimp=yhs-001"}},"profile":{"creationDate":16786,"resetDate":17302},"addons":{"activeAddons":{"aushelper@mozilla.org":{"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"version":"2.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17296,"updateDay":17296,"isSystem":true},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.14","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17296,"updateDay":17296,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17296,"updateDay":17296,"isSystem":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17296,"updateDay":17296,"isSystem":true},"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"blocklisted":false,"description":"Ads were yesterday!","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"version":"2.8.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17302,"updateDay":17302,"signedState":2,"isSystem":false},"shield-recipe-client@mozilla.org":{"blocklisted":false,"description":"Client to download and run recipes for SHIELD, Heartbeat, etc.","name":"Shield Recipe Client","userDisabled":false,"appDisabled":false,"version":"1.0.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17302,"updateDay":17302,"signedState":3,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"53.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17296,"updateDay":17296},"activePlugins":[{"name":"Shockwave Flash","version":"25.0.0.171","description":"Shockwave Flash 25.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17297}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.6","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"1.4.8.903","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 32799379456 TotalPhysicalMemory: 17072644096 TotalVirtualMemory: 4294836224 URL: https://www.facebook.com/ UptimeTS: 495549.9637866 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 53.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.
no idea what is meant by this. I can see that I reported the incident from tonight, but there is no reply button anywhere.
What is meant that you copy some recent crash report ID and post them in a reply in this forum thread.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
bp-c5f25884-2c08-4fe0-8005-823410170518 5/17/17 8:01 PM
Now Firefox froze up when I was in outlook. I downloaded an attachment (word doc) and when I clicked on the downloads button to access the file, the whole browser just froze and stayed frozen and in fact I believe it's why my machine was taking forever to log off when I hit restart.
Starting to think Firefox is a worthless browser.
Product Firefox Release Channel release Version 51.0.1 Build ID 20170125094131 OS Windows 7 OS Version 6.1.7601 Service Pack 1
Is there a reason for using an older version of Firefox?
bp-c5f25884-2c08-4fe0-8005-823410170518 Signature: @0x8cc9723a
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?