Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 7 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • Last reply by FredMcD

Hi, having some browser problems. Firefox won't start even in Safe Mode and I get crash report popup every time I attempt to open it. I have uninstalled it and reinstalled it twice with no luck. I downloaded the latest version of Firefox and that doesn't work either. I don't know what to do at this point. Any ideas?

Here's what it says in the latest crash report.

AvailablePageFile: 9643462656 AvailablePhysicalMemory: 3852804096 AvailableVirtualMemory: 4139012096 BlockedDllList: BreakpadReserveAddress: 336920576 BreakpadReserveSize: 67108864 BuildID: 20160123151951 CrashTime: 1454378494 InstallTime: 1454276632 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 13 StartupTime: 1454378494 SystemMemoryUsePercentage: 40 Throttleable: 1 TotalPageFile: 12877893632 TotalPhysicalMemory: 6439886848 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 44.0

All Replies (7)

I have a similar problem. Do you use Windows? If so, try to launch firefox from the command prompt using "firefox" then press enter. Mine seems to work only in that case which is weird.

I use Windows 7 Pro. It does the same thing even from the command prompt. It's a puzzler.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

If the above does not help, try a clean re-install.

Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to Submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


If you can't get Firefox to open, you will have to do this the hard way. Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

The clean install seems to have worked. I can now open Firefox. Thanks!!!

Here's what I copied:

bp-97b11483-5c87-4e33-9844-e974f2160202 2/1/2016 11:02 PM bp-00689a71-c7fc-4023-9426-141a42160202 2/1/2016 11:02 PM bp-078698b7-462b-40dd-a036-ecf732160202 2/1/2016 8:58 PM bp-50345de1-369e-4736-9c7f-b5a5a2160202 2/1/2016 8:53 PM bp-e4afc219-5dbe-4f38-a5e5-e3d392160202 2/1/2016 8:49 PM bp-c80878d7-c086-4b5d-a492-635492160202 2/1/2016 8:44 PM bp-4afce7db-27a0-4265-ae23-4ddf42160202 2/1/2016 8:44 PM bp-baae0076-7b45-43ad-ae23-5f7da2160202 2/1/2016 8:44 PM bp-fbac7c4d-5ca9-4d26-801e-e14ca2160202 2/1/2016 8:44 PM bp-32fd86ad-bf2e-45d4-bf64-f4cf62160202 2/1/2016 8:44 PM

If the problem is gone, Great!


I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Product Firefox Version 44.0 Build ID 20160123151951 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Signature PR_Read | GetStatusFileContents

inproc_agent.dll = Kaspersky Inproc Agent

This is for Sumo's Related Bugs 1205987 REOPENED --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app

Update / disable Freecorder and Kaspersky

bp-0048d021-e73b-49f4-8575-b89472160405 bp-51ef5a71-1f89-4571-b771-522da2160405 bp-e7fd8ca5-3d9a-4091-8d37-e77022160406 bp-6c997c7f-1059-4002-9159-4ace42160406 bp-38c63459-ca4f-49f5-bf6a-483fb2160406

blimp52 Please go to the top of any web page and use the Ask A Question link; This will let us look at your system details. No Personal Information Is Collected.

Related Bugs 1205987 REOPENED --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app