Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Email Migration: Everything fine, week later, half the folders vanished

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 3 views
  • Last reply by Matt

wmfillian
wmfillian
more options

They still appear to be in the profile section, just when Thunderbird is opened, they do not load.

Tried to use the SeaMonkey import method but that didn't work either. Anti-virus doesn't say the files are quarantined either.

Tried everything short of deleting and re-establishing the entire email account (back-up is a week old, so some emails would be lost, would prefer not to use this method if necessary)

They still appear to be in the profile section, just when Thunderbird is opened, they do not load. Tried to use the SeaMonkey import method but that didn't work either. Anti-virus doesn't say the files are quarantined either. Tried everything short of deleting and re-establishing the entire email account (back-up is a week old, so some emails would be lost, would prefer not to use this method if necessary)

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

On the toolbar > Help > Troubleshooting information

Click the show profile button. Close Thunderbird Delete XULStore.json and restart Thunderbird.