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தீர்வுற்றது Archived

Firefox crashes

பயர்பாக்ஸ் Troubleshooting
FredMcD replied
cosmo23
cosmo23

I get an error box with title "XULRunner" Message is: Error: Platform version 36.0 is not compatible with MinVersion 36.0.1 MaxVersion 36.0.1 Have already run malware, no help Will not run in Safe Mode, same error message

I get an error box with title "XULRunner" Message is: Error: Platform version 36.0 is not compatible with MinVersion 36.0.1 MaxVersion 36.0.1 Have already run malware, no help Will not run in Safe Mode, same error message

All Replies (2)

Saurav
Saurav

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Please re-install firefox.

  1. Delete profiles before installing

How to remove profiles

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

FredMcD
FredMcD

You should not have removed your profile(s). In this case, create a new profile. If the problem is gone, you can restore the old to the new profile.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles