Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost sync information when Mozilla updated

  • 2 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 57 views
  • Last reply by ivanxos

When I updated Mozilla all the information I had syncronized was erased therefore I can't set up the sync again with all the information I had. I'ts like all the sync info was already deleted from the browser after the update. I'd like to recover all that info because was really important and it was a lot. Thanks

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi ivanxos, Unless you have a back up of the local profile, the data may not be backed up. It is possible to reattach the account to the profile that is current, but this does not guarantee all the data to be back as it was.

There is a restore to previous version feature in your operating system that may be useful. Profiles - Where Firefox stores your bookmarks, passwords and other user data If you right click on your profile folder and restore it to a version before the update, you may be able to recover the local profile data.

Read this answer in context 👍 1

All Replies (2)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi ivanxos, Unless you have a back up of the local profile, the data may not be backed up. It is possible to reattach the account to the profile that is current, but this does not guarantee all the data to be back as it was.

There is a restore to previous version feature in your operating system that may be useful. Profiles - Where Firefox stores your bookmarks, passwords and other user data If you right click on your profile folder and restore it to a version before the update, you may be able to recover the local profile data.

Hi guigs2, It helped me, thanks for your answer and your time.