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How can I know which version of Firefox I'm using?

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  • Last reply by jscher2000 - Support Volunteer

lbm1210
lbm1210
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I tried to download an EOB from my insurance company's website, and it won't allow me to view the EOB. I talked to their web support and was told that I have to use the same version of Firefox that they support, which is Firefox 26 or 27. I don't know how to find out which version I am using. If I am not using their version of Firefox (26 or 27), how can I download that version. I don't know which version is on my PC now and I don't know how to find it on Firefox. Thank you

I just tried installing below this box on Troubleshooting Information, and Firefox would not allow me to install. What is going on?

I tried to download an EOB from my insurance company's website, and it won't allow me to view the EOB. I talked to their web support and was told that I have to use the same version of Firefox that they support, which is Firefox 26 or 27. I don't know how to find out which version I am using. If I am not using their version of Firefox (26 or 27), how can I download that version. I don't know which version is on my PC now and I don't know how to find it on Firefox. Thank you I just tried installing below this box on Troubleshooting Information, and Firefox would not allow me to install. What is going on?

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Is the EOB a PDF document?

Firefox updates every 6 weeks and the current version is 31.0. Rolling back almost 6 months is not recommended for security reasons. If that's their best answer, I suggest we either figure out a workaround for getting the document, or you just use a different browser for their site.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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By the way, in case you haven't tried it, you can switch your PDF viewer using the steps in this article: View and edit PDF files using Firefox’s built-in viewer.