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Thunderbird keeps giving me a not responding message. I do not have McAfee installed.

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  • Last reply by christ1

mello325
mello325
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There are a number of messages about not responding issues and the fix is about McAfee. I am not using McAfee but I am still receiving this message even in safe mode. Why?

There are a number of messages about not responding issues and the fix is about McAfee. I am not using McAfee but I am still receiving this message even in safe mode. Why?

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christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?