Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What is this error: "what happened:TypeError: Components.classes['@mozilla.org/extensions/manager;1'] is undefined" ?

  • 3 majibu
  • 10 wana tatizo hili
  • 9 views
  • Last reply by cor-el

more options

I upgraded to Firefox 4.01 after I had to reformat my hard drive but I do not know why every time I run the program and when it open a new page it will give me this error: "what happened:TypeError: Components.classes['@mozilla.org/extensions/manager;1'] is undefined"

I upgraded to Firefox 4.01 after I had to reformat my hard drive but I do not know why every time I run the program and when it open a new page it will give me this error: "what happened:TypeError: Components.classes['@mozilla.org/extensions/manager;1'] is undefined"

Chosen solution

This issue can be caused by an extension that isn't working properly.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)

Read this answer in context 👍 0

All Replies (3)

more options

Suluhisho teule

This issue can be caused by an extension that isn't working properly.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)

more options

Thanks. Did as you said and turned them all off (disable). Went one by one enabling them and got two culprits. 1) avast! WebRep 20110101 would not allow my iGOGGLE home page to load the info I have there - page add-ons. 2) AVERY Toolbar at start would give the ERROR message I posted..

Thank you very much for the help. First time I have had any problem with FIREFOX ever, and have been using it since the very first one. Again Thanks

JARivera

Modified by JARivera

more options

You're welcome