Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bug: Troubleshooting Information page blank. Also . . .

  • 3 majibu
  • 1 ana tatizo hili
  • 3 views
  • Last reply by Rodney

more options

The Troubleshooting Information page is blank.

Also, when I wrote this post, I got this;

Troubleshooting Information (optional):

We can't automatically get your browser's troubleshooting data, please . . . .

The Troubleshooting Information page is blank. Also, when I wrote this post, I got this; Troubleshooting Information (optional): We can't automatically get your browser's troubleshooting data, please . . . .
Attached screenshots

All Replies (3)

more options

Note: When using Troubleshoot (Safe) Mode, the page displays properly.

more options

I closed the browser and let it alone for a while. Now the page displays properly.

But Distribution ID is still blank.

more options

FredMcD said

But Distribution ID is still blank.

Same here ....

As you and I are both on Windows;   my guess is that   "Distribution ID"  only
applies to Linux users.