Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Using external camera on laptop for Facebook Live

more options

I am using an external camera, through a Blackmagic Intensity Shuttle. I am getting an error message when trying to connect the camera. The message is "You have blocked access. To go live, please update your browser settings to allow access." What settings need to be changed, or updated?

I am using an external camera, through a Blackmagic Intensity Shuttle. I am getting an error message when trying to connect the camera. The message is "You have blocked access. To go live, please update your browser settings to allow access." What settings need to be changed, or updated?

All Replies (1)

more options

Could you try the steps in the following thread and see whether they work for Facebook Live?

https://support.mozilla.org/questions/1287081

Please let us know how you do.