Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird won't load: white screen with white box

  • 1 jibu
  • 1 ana tatizo hili
  • 8 views
  • Last reply by haley45

haley45
haley45
more options

Hi, I clicked on the TB icon as usual to load messages but all that showed up was a blank screen with a blank rectangular box inside of it. My computer showed the messages were downloading, but all I could see was the usual apple in the menubar (I have a MacBook Air running Mojave) and "Thunderbird". I went through each option under "Thunderbird". Nothing would display, except that when I would click "hide TB", the white frame and any mention of TB would disappear. I tried to make you a screenshot, but the blank box inside the blank screen did not show. Ideas? Thanks.

Hi, I clicked on the TB icon as usual to load messages but all that showed up was a blank screen with a blank rectangular box inside of it. My computer showed the messages were downloading, but all I could see was the usual apple in the menubar (I have a MacBook Air running Mojave) and "Thunderbird". I went through each option under "Thunderbird". Nothing would display, except that when I would click "hide TB", the white frame and any mention of TB would disappear. I tried to make you a screenshot, but the blank box inside the blank screen did not show. Ideas? Thanks.

All Replies (1)

haley45
haley45 Mwenye swali
more options

More information re above: I have a copy of the error report, but this software only allows images. The report is too long to save as a jpeg or screenshot. If there's a certain portion of it that you know would be helpful, let me know.