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confirmationmail was sent but never arrived

  • 2 majibu
  • 7 wana tatizo hili
  • 7 views
  • Last reply by guigs

Michae1
Michae1
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I asked to reset my password and you wrote, that you had sent the confirmationmail to my E-Mail address. But I never received that mail. Regards

I asked to reset my password and you wrote, that you had sent the confirmationmail to my E-Mail address. But I never received that mail. Regards

Chosen solution

HI Michae1, does this last post mean that you have successfully reset the Firefox account?

If not there are some recommendation for what to look for if the verification email does not show up:

You are not receiving an email verification email or You are not receiving a password reset email

  1. Please check your spam filters or your spam folder.
  2. Please try to access your email from the webmail client, not your email software.

Otherwise, please do mark your last response as the solution, thank you!

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All Replies (2)

Michae1
Michae1 Mwenye swali
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already done!

guigs
guigs
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Suluhisho teule

HI Michae1, does this last post mean that you have successfully reset the Firefox account?

If not there are some recommendation for what to look for if the verification email does not show up:

You are not receiving an email verification email or You are not receiving a password reset email

  1. Please check your spam filters or your spam folder.
  2. Please try to access your email from the webmail client, not your email software.

Otherwise, please do mark your last response as the solution, thank you!

Modified by guigs