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How do I get rid of Tracker Block by Privacy Choice?

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  • Last reply by Scribe

SidChicken
SidChicken
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I installed the Privacy Choice Tracker Block and now I can't log into my Yahoo e-mail account. When I attempt to log in, I get an error message saying "The browser you're using refuses to sign in. (cookies rejected)". I did not have this problem before tracker block was installed.

I can't find Tracker Block in Firefox add ons or anywhere else. Where do I go and what do I need to do to delete Tracker Block? Thanks!

I installed the Privacy Choice Tracker Block and now I can't log into my Yahoo e-mail account. When I attempt to log in, I get an error message saying "The browser you're using refuses to sign in. (cookies rejected)". I did not have this problem before tracker block was installed. I can't find Tracker Block in Firefox add ons or anywhere else. Where do I go and what do I need to do to delete Tracker Block? Thanks!

All Replies (1)

Scribe
Scribe
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Hi, there does appear to be some bad reviews for this add-on.

Starting in Firefox Safe Mode seems to be a good thing to try: Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.