Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 4 majibu
  • 1 ana tatizo hili
  • 7 views
  • Last reply by ideato

more options

bp-9f6e3d87-6809-46d6-b8f7-c4aa12150503 2015-05-03 8:21 PM bp-7512dbf8-e844-4019-b449-dc1d92150503 2015-05-03 12:45 PM bp-7e7f7756-9ae3-4f79-b1ff-39cf82150503 2015-05-03 7:44 AM bp-0f6ca8fd-bb29-466d-9488-f788c2150503 2015-05-03 7:36 AM bp-4c4d3d81-ab1f-4a48-b954-81d482150428 2015-04-28 7:16 PM Firefox is crashing frequently, Tyler Downer asked for the above info.

bp-9f6e3d87-6809-46d6-b8f7-c4aa12150503 2015-05-03 8:21 PM bp-7512dbf8-e844-4019-b449-dc1d92150503 2015-05-03 12:45 PM bp-7e7f7756-9ae3-4f79-b1ff-39cf82150503 2015-05-03 7:44 AM bp-0f6ca8fd-bb29-466d-9488-f788c2150503 2015-05-03 7:36 AM bp-4c4d3d81-ab1f-4a48-b954-81d482150428 2015-04-28 7:16 PM Firefox is crashing frequently, Tyler Downer asked for the above info.

Chosen solution

Hi, it is a Trusteer Rapport crash, Tyler knows the issue from 28 April, try to disable or remove Trusteer, till a fix release or a Trusteer Rapport update

https://support.mozilla.org/en-US/forums/contributors/711208?last=64995#post-64990

your previous question is here : https://support.mozilla.org/en-US/questions/1060499

maybe it is better to continue in the above link, if a moderator can move my reply to the above question, i think it is better ! :-)


thank you

Read this answer in context 👍 0

All Replies (4)

more options

Suluhisho teule

Hi, it is a Trusteer Rapport crash, Tyler knows the issue from 28 April, try to disable or remove Trusteer, till a fix release or a Trusteer Rapport update

https://support.mozilla.org/en-US/forums/contributors/711208?last=64995#post-64990

your previous question is here : https://support.mozilla.org/en-US/questions/1060499

maybe it is better to continue in the above link, if a moderator can move my reply to the above question, i think it is better ! :-)


thank you

more options

musicpiano said

bp-9f6e3d87-6809-46d6-b8f7-c4aa12150503 2015-05-03 8:21 PM bp-7512dbf8-e844-4019-b449-dc1d92150503 2015-05-03 12:45 PM bp-7e7f7756-9ae3-4f79-b1ff-39cf82150503 2015-05-03 7:44 AM bp-0f6ca8fd-bb29-466d-9488-f788c2150503 2015-05-03 7:36 AM bp-4c4d3d81-ab1f-4a48-b954-81d482150428 2015-04-28 7:16 PM Firefox is crashing frequently, Tyler Downer asked for the above info.
more options

I re-installed Firefox and restarted my computer . . . . . it seems to have corrected the problem . . . . so far. Tks for your help.

more options

You are welcome