Firefox gemenskapsforum

ubject: Formal Request Regarding Mozilla VPN Accessibility for Users in Iran

Dear Mozilla Support Team,

I am writing to you as an Iranian user of Mozilla Firefox and related Mozilla services. I would like to raise a formal concern regarding the functionality and availability of Mozilla VPN for users residing in Iran.

From my experience, Mozilla VPN does not function properly for users located in Iran, despite a genuine and practical need for such a service. I fully understand that users in Europe and the United States often use VPN services primarily to enhance privacy and security. However, for users in Iran, a VPN is not merely an optional privacy tool; it is often a real necessity for accessing an open and unrestricted internet.

I would therefore appreciate your clarification on the following points:

Why Mozilla VPN does not work reliably for users residing in Iran;

Whether this limitation is due to technical restrictions, regional availability policies, or legal/compliance requirements;

Whether Mozilla can offer any compliant solution, official guidance, or recommended alternative for users in Iran who genuinely require VPN access.

I would be grateful if you could review this matter and provide a formal response at your earliest convenience. Thank you for your attention and for your continued work on privacy and internet accessibility.

I am very concerned that the updated firefox is not responding to my Dashlane app for all my passwords??? So, I am not able to fill in my password and email plus my most important tabs are missing What is going on??? Very frustrating It would be great if a HUMAN would call to resolve this dilemna- [redacted phone# from community support forum] not AI

Firefox 153.6.0esr (64bit)

Tooltips show white text against white backgrounds, and are unreadable. Have tried with all extensions disabled, but still not readable.

Website Appearance set to "System"

 - have also tried "Dark"; tooltips show black against a black backgrould

Website Contrast set to "Automatic"

- have tried "Off" with no change

What do I need to do to

Hi

I am from Iran and I would like to buy a VPN subscription from you but I have a questions:

In Iran there is a blocking system called DPI and the government can drop the international internet and only domestic net. At this time does your VPN work?

Many VPN sellers use Iran serves and foreign servers at the same time and do a reverse tunnel so in this way you will connect to Iran VPS but your IP is always the foreign IP with full international internet . Do you have the same methodology in your VPN systems ?

Thanks

Best regards, Peyman

Have purchased this product, working on my devices, problem is with my wife's. instructed to use my log in on her device's which I did and used password, then her iOS asked her to sign in with her apple password, that's when the wheels fall off.

Regards Martin

Bonjour, J'utilise le thème sombre avec Windows 11 depuis longtemps. Lorsque j'ai activé les thèmes contrastés (Aquatique, Crépuscule, Ciel nocturne et Desert ) avec Windows 11 26H2, Firefox 158 s'est retrouvé avec ma page d’accueil personnalisée désactivée. J'ai essayer de la reparamétrée mais impossible : la page reste juste avec le nom Firefox et le champ de recherche sans le bouton de personaliser. J'ai l’extension "Dark Reader" qui s'est aussi désactivé. Tout est revenu à la normale après désactivation des thèmes contrastés. Cordialement.

I HAD MY SCREEN SET UP SO THAT I COULD COPE WITH MY VISUAL DISABILITY AND NOW I CAN'T USE IT. YOU HAVE SCREWED IT ALL UP AND I HAVE SPENT HOURS USING AI TRYING TO PUT IT BACK. I HAD DECLINED THE UPDATE, BUT YOU DID IT ANYWAY WITH NO CONSIDERATION THAT SOME PEOPLE NEEDED IT THE WAY IT WAS!!!!!!! I WILL SUE YOU UNDER ADA IF YOU DON'T GIVE ME MY SCREEN BACK THE WAY I HAD IT. Details: I can't have left column bar; I need all my tools on the top bar like they used to be. You made the address bar so huge, I can't move things back on the top bar. You are using tiny symbols on the left bar that I can't even see to tell what they are; I need it in words, not tiny symbols. You took away the choices under the Google Search box so you can't choose to use AI or not. There's probably more, but that's all can think of at the moment. I'm so upset that my blood pressure is skyrocketing and I'll probably have a stroke. This is the second time since I've been a user that you have forced major changes on the users, whether they wanted them or not. I eventually got a usable screen after the prior changes, but it took me time I can't spare, and it was never perfect. Now what you're doing is even worse. Give us a way to go back to the old version so it doesn't destroy our lives like this is doing to mine. I will sue and move to a different browser if I have to.

i have a question for the muzilla VPN . until when is it going to be free ? this is really a great option for us and i love it . very useful . but i scare from that needs us to pay money from a specific time . is there and news about this ?

I have changed email providers from Big Pond to Gmail. Unfortunately, I did not change it over prior to that happening. Now I cannot login to my Firefox. My new email address is: [redacted] @gmail.com [redacted phone#] If you require further information to verify my identity, please feel free to contact me. Your assistance would be greatly appreciated. Cheers! John Corey

While my web page was trying to use voice recognition a download started for Firefox. The voice module has failed to download and now it's not retrying. Is there a ways to reset or do it manually? Now, all I see is a red microphone that does nothing.

Greetings, I am on the spectrum with aspergers. I have issues with organization, lining up objects, etc, but I am highly intelligent and present well. I have no doubt society is aware of all the tropes that surround folks with my......difference. I have an incredibly hard dealing with change, and it sometimes wrecks my mental health. The changes are constantly throwing my health and welfare for a loop, and it is really harmful.

Everytime I get firefox setup to where I am comfortable, something new gets shoved down my throat. How to stop the constant feature change diarrhea abuse is inflicting on my health? Recent example. I only use 2 search engines, and I cant deal with the rest, its a colour thing sorry. I have had my search engines set up like this for 14 years.

Recently, firefox decided that I should go for another life rollercoaster, even though I didn't ask for it, and that I should permanently have things like history bookmarks tabs and actions as search engines, and they shouldn't be removable.

I don't have a history, as I value my privacy. I don't have bookmarks, because I remember everything and it sucks, and I type about 350 wpm. Tabs information is within history, so I see firefox as duplication idiots in this case, and I don't do any actions, not even sure what they are and I really don't care at all.

My parents are considering a lawsuit against firefox for accessibility issues like this, as 1 of my dad's best friends is an accessibility lawyer.

How can i stop firefox from constantly flipping my autism world upside down? I don't want my parents to sue them because it will bring a lot of attention on me.

Please help me re-normalize the internet for spectrum users.

I just updated to v.157.0 (Win 11) and added the proton extension to return the theme to grey. However, no changes I have made will return the container tab menu colors to be vivid as they were prior to this update. Because of the number of containers I have, I am using all of the icons more than once and the colors are now very dark. I don't need to change the colors of any aspect beyond the containers' menu, however, I did attempt choosing custom colors under accessibility with no results to the container hues. The colors of the tabs themselves continue to be bright. It's choosing from the drop down menu and in the 'manage containers' screen that I am trying to adjust.

Dear Mozilla VPN Team, I hope you're doing well.

I'm writing to ask whether Mozilla could offer a discounted subscription or a customized plan to accommodate my financial circumstances.

I'm an English language teacher based in the Middle East, where severe internet restrictions and filtering make a reliable VPN essential to my work. Of all the services I've tried, Mozilla VPN is the only one that has consistently provided the reliable connection I need to teach my students without frequent disconnections.

My work involves interactive online classes, streaming educational materials, and sharing learning resources, so I estimate that I need approximately 150 GB of bandwidth per month.

Unfortunately, my monthly income is only around $100, and $3 per month is the absolute maximum I can currently afford for a VPN subscription without compromising my basic living expenses.

I genuinely value Mozilla's commitment to privacy and an open internet. I'm willing to upgrade to a regular subscription and pay the standard price as soon as my financial situation improves. For now, however, reliable VPN access is essential to my ability to teach, earn a living, and improve my circumstances.

I'd be extremely grateful if you could consider my situation and let me know whether any hardship discounts, educational pricing, financial assistance programs, or alternative subscription options might be available.

Thank you for your time and consideration, and for your continued work toward making the internet more accessible and private.

Warm regards, Amir

I no longer want or need Mozilla VPN. When I go to my account and try to manage it, I get a broken link. I have captured the images and will attach them. Please help. Very frustrating.

[redacted email from public]

Not a bug report, but more so a feature suggestion for extra keybinds. In case this isn't the right place for a feature suggestion, please excuse me, since search results only yielded the Firefox suggestions thingy. Some browsers like Opera have a keyboard shortcut assigned to selecting the website URL through Cmd+E. This is pretty convenient for those who access most of the browser controls using a keyboard rather than a mouse or touchpad. At the moment you can use "Focus the Search Bar" by Cmd+K and Esc twice to have the URL selected but it's not really ideal. Thanks for the continued support and making Firefox a great browser to use.

I assigned Ctrl + Left arrow & Ctrl + Right arrow for back and front options. Most of the times, the back shortcut (Ctrl+left arrow) works but the moment I try front (Ctrl+right arrow) it doesn't work and also, after that if i hit back (Ctrl+left arrow) it won't work.

Am i missing on something or what? Please let me know if you have any fix to this.

Thank you.