Firefox gemenskapsforum

I downloaded Firefox today and saw there was a VPN option but it is not working. It asks me to sign in and per the instructions the clickable icon at the top should now have an option to enable but it just asks me to sign in again. I am from Canada and it says my region is available for this program.

When trying to turn on the free VPN in my browser, I get stuck in a never-ending loop: I click on the VPN icon, then on the "Get started" button, which opens a new tab where I am asked to log in, I log in successfully, try to turn on the VPN in the open panel, but it again only shows the "Get started" button.

I have also created a different account on Mozilla and with that one the VPN worked without any problem...

I am able to sign in, but should not have to. The VPN repeatedly drops out - not just losing my LAN but shutting down and requiring a new sign-in to restart. About half the time it also forgets all the settings I've established. Very inconvenient, because I never know WHEN it's shut down! Ideas??

TJ Gordon

I am from China and have been using the beta VPN from Firefox since it was released months ago. Today(7.3) I found the button becomes like the image——this means it is reset?

I pushed the "start using" button to find a redirection to log in, like the second image.

I continued——and it said I can directly turn on the VPN in the previous place——I continued——and there was still like the first image, I pushed the button again to fall into the cycle endlessly

When I click on the Mozilla VPN app icon in the Mozilla Browser it requests that I download something rather than just turning it on. This is recent and I've never experienced it before... I have tried everything I can think of, but cannot get it to work properly...

Michael Samitz mike@imasupport. mike869 (if that helps any)

My VPN Subscription ceased as I am no longer able to Use Mozilla VPN on desktop or android.. I have updated, downloaded new and can neither access on desktop or android. When I was able to log in, I found NO Active subscription, yet I have the receipt showing I should. I found a "MOZILLA" support page that stated how to recover, yet it was out of date and did NOT accurately show the same screen that I see. It shows that an "Already Subscribed" link should be on the page that shows the subscription packages. However, there is NO SUCH link on either my desktop or android app. I have the invoice (#5DF026AB-004) dated February 26, 2026 for an total amount of 90.67 with card ending in 9143. And it has been working fine till about 3 weeks ago. Since then I have sent 2 emails to vpn_support@mozilla.com with NO response or action taken. Therefor I have little faith that this ticket will get any more attention. However, it if does..... thank you -thank you. And I hope you can get my subscription back on line as this has greatly hampered my business operations as I am constantly out of country. I also feel that I am not out of line by asking for some credit as for this has been a problem for many weeks. I paid for a service which I have not been able to use, or even get adequate support to fix and have spent countless time and effort dealing with this issue.

The VPN was working a couple of days ago, but now if I switch it on, the browser is unable to use any website. The country is displayed in the bottom left corner as "Australia" even though I set the VPN to Canada.

I would like to use built-in VPN and forward my traffice to Charles log. I enabled both by setting the proxy to Charles log. I found that nothing shown up in the Charles when VPN is on.

How can I do it?

VPN working properly, then quits for no apparent reason, gives me a sign up / sign in screen [Screenshot 2026-07-01 111229], I sign in <sign in as subscriber>, error [Screenshot 2026-07-01 111537], VPN doesn't work (checked with check my IP), but Mozilla says I signed in! [Screenshot 2026-07-01 111649] What gives? [Tried rebooting already]

Hi! I'm on my work computer; we use Chrome officially, but I've just downloaded Firefox specifically to use the VPN. When I click on 'Get started' on the 'Try Firefox's built.in VPN' button, it takes me to the sign-in page, and when I hit 'continue', it returns to the original screen and the 'Get started' button.

Please help!

Thanks