Hello,
I watched EVERY episode of THE CHOSEN Series from Season 1 thru 5 three times over the past year or so. After accessing each episode, I copied the link, then e-… (läs mer)
Hello,
I watched EVERY episode of THE CHOSEN Series from Season 1 thru 5 three times over the past year or so. After accessing each episode, I copied the link, then e-mailed it to myself (in THUNDERBIRD), and when it came back, I saved it in a folder in T-BIRD. I saved them in order of sequence, and also saved the discussion video links that followed each episode. Over the course of time,
I HAD been able to click on the links to watch each episode again, each time absorbing more of the content.
The creator of THE CHOSEN series sent out a message at the beginning of Lent, suggesting that it would be a great way to prepare for the EASTER celebration to watch one episode per day, starting with Season 1 / Episode 1.
I tried to do this. When I clicked on the link, the screen refreshed; I got the background screen in a grayed-out mode with 3 white dots, showing that the content was loading. However, after waiting several minutes, the episode never loaded, nor did the video begin.
I tried different episodes, not only from the same season, but randomly from other seasons. Still the same results. The video would not properly load. At first, I thought it may be with THE CHOSEN files, so I contacted their Technical Help personnel. They replied with some requests for add'l input, offered some suggestions - nothing worked. I was still essentially locked out. The agent eventually informed me that she had escalated this request to a deeper investigation unit. Their final recommendation was to clear the Cookies & memory cache.
I am not technically proficient in WINDOWS - I find it very intimidating & very hard to understand all the technical jargon that is associated with the operating system. Because their suggestion was not 'step-by-step' instruction, I was unsure IF this memory cache clearing process was something to be done through a Windows utility or somewhere else. I have no one to ask
for assistance. I could not find any such operation. Then, I turned to FIREFOX, and I found in the 'Settings' section, there was some mention of clearing the memory cache, etc., so I tried them, not really sure of what I was doing. After doing this, I re-started the PC, hoping that the video(s) would run, but none of the links that I tried reacted any different from what I described above. And, so I'm still locked out, not only of these past episodes of THE CHOSEN series, but also of several independent links that THE CHOSEN group has sent out in the most recent several months.
The irony of it all is that this problem seems to be isolated to THE CHOSEN sites because I've had NO problem opening any other links, whether news organizations or any other content, including YouTube, or personal videos sent from family members and/or friends.
For completeness sake - H-P Tower style PC, running WINDOWS 10 HOME on a 1TB solid state C: drive. Malware programs include MALAWAREBYTES (subscribed version), CCLEANER (modern release, but freeware) & SPYBOT (also modern release, but freeware). In both cases, I originally had paid subscriptions to both CCLEANER & SPYBOT, but when the effective periods ended, I did not renew either one.
Thank you.
robert h.
