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Adding an attachment freezes and crashes Thunderbird

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  • Senaste svar av Matt

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I've been trying to attach a PDF to an email in Thunderbird and every time I select the file Thunderbird freezes and eventually crashes to desktop. There are no error messages or prompts to send crash details to Mozilla.

The only information I can get from it is from Windows' error message, which names it "Problem Event AppHangB1."


Thunderbird used to work fine before today.

I've been trying to attach a PDF to an email in Thunderbird and every time I select the file Thunderbird freezes and eventually crashes to desktop. There are no error messages or prompts to send crash details to Mozilla. The only information I can get from it is from Windows' error message, which names it "Problem Event AppHangB1." Thunderbird used to work fine before today.

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what happens if you disable email scanning in your anti virus.

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I've never touched those settings before and in the past it's worked fine.

Because I was able to send other attachments I think it's the PDF files I'm trying to attach. But what can I do to figure out what causes this so maybe the Mozilla team can prevent it from happening again?

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Try safe mode... Seriously... both of them really. See the canned text below. __________________________________________ To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.