Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

Suddenly Firefox will no longer open .doc/.docx files automatically in MS Word Starter (like from email attachment).

  • 1 odpoveď
  • 7 má tento problém
  • 27 zobrazení
  • Posledná odpoveď od Aman Routh

jenlani
jenlani
more options

When I click on an attachment and select "Open," it downloads as before, and the green arrow in the upper right corner flashes as before, showing that the download is complete. But it won't actually open the file in my MS Word starter software, which it used to do just a week ago. If I click on the green link that says "Downloads are complete" and open up the separate Library window, I can double-click on the file there and it will open, but this is an extra step that didn't used to be necessary.

In some basic troubleshooting, I've found it doesn't make a difference if MS Word Starter is already open and active or not. I've also found that files open normally in MS Word Starter when I download them through my Chrome browser instead, so it seems to be a Firefox issue.

When I click on an attachment and select "Open," it downloads as before, and the green arrow in the upper right corner flashes as before, showing that the download is complete. But it won't actually open the file in my MS Word starter software, which it used to do just a week ago. If I click on the green link that says "Downloads are complete" and open up the separate Library window, I can double-click on the file there and it will open, but this is an extra step that didn't used to be necessary. In some basic troubleshooting, I've found it doesn't make a difference if MS Word Starter is already open and active or not. I've also found that files open normally in MS Word Starter when I download them through my Chrome browser instead, so it seems to be a Firefox issue.

Vybrané riešenie

Reset Firefox – easily fix most problems

The reset feature works by creating a new profile folder for you while saving your most important data.

To reset Firefox to its default state:

1. At the top of the Firefox window, click the Help menu and select Troubleshooting Information.

2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.

3. To continue, click Reset Firefox in the confirmation window that opens.

4. Firefox will close and be reset. When it's done, a window will list the information that was imported. Click Finish and Firefox will open.


For more

Čítať túto odpoveď v kontexte 👍 1

Všetky odpovede (1)

Aman Routh
Aman Routh
more options

Vybrané riešenie

Reset Firefox – easily fix most problems

The reset feature works by creating a new profile folder for you while saving your most important data.

To reset Firefox to its default state:

1. At the top of the Firefox window, click the Help menu and select Troubleshooting Information.

2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.

3. To continue, click Reset Firefox in the confirmation window that opens.

4. Firefox will close and be reset. When it's done, a window will list the information that was imported. Click Finish and Firefox will open.


For more