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Site Identity Button Changes Automatically from Green to Grey?

  • 3 odpovede
  • 2 majú tento problém
  • 9 zobrazení
  • Posledná odpoveď od cor-el

danish.ahmed
danish.ahmed

Whenever I open the secure transaction website like onlinesbi, the site identity button changes automatically from green to grey saying the website doesn't supply the identity information. I dont know how to solve this problem and scared to make any transaction as any intruder can see my personal important informations. Please help me

Whenever I open the secure transaction website like onlinesbi, the site identity button changes automatically from green to grey saying the website doesn't supply the identity information. I dont know how to solve this problem and scared to make any transaction as any intruder can see my personal important informations. Please help me

Všetky odpovede (3)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Do you still see a secure https: link in the location bar when that happens or is that changed to http: ?

Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

danish.ahmed
danish.ahmed Autor otázky

Dear Co-real,

Thanks for the solution. I restarted the firefox in safe mode by disabeling the addons. That solved my problem but after exiting the safe mode the problem again comes i.e the https sign changes to http saying this website does not supply identity information. Please help.

Upravil(a) danish.ahmed dňa

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

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