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I keep getting an "unable to authenticate" message for my outlook account in TB.

Thunderbird Heslá a prihlásenie
david odpovedal
j.black1
j.black1

I have a new computer and I am loading my email accounts into TB. One of them loaded perfectly but the outlook account has been trouble. I have read several forum questions/answers and tried all of the suggestions with no help. I will attach a screen print of the page I get when prompted to enter password credentials. I cannot go further until I can get TB and Outlook to communicate so I need help. I don't want to use Outlook as an email server if possible.

I have a new computer and I am loading my email accounts into TB. One of them loaded perfectly but the outlook account has been trouble. I have read several forum questions/answers and tried all of the suggestions with no help. I will attach a screen print of the page I get when prompted to enter password credentials. I cannot go further until I can get TB and Outlook to communicate so I need help. I don't want to use Outlook as an email server if possible.
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Všetky odpovede (3)

david
david
  • Top 10 Contributor

it may help to post a screenshot prior to this. An error message for localhost is a strong indication that there is something wrong in the setup information.

j.black1
j.black1 Autor otázky

Here are screenshots of step by step. It doesn't matter if I manually configure or let TB do it, I get the same results. The incoming and outgoing servers information appears correct. Could this be a problem with the actual outlook account?

david
david
  • Top 10 Contributor

Are you using a VPN or antivirus product? If so, I suggest temporarily disabling.I entered your email id and was successful up to the point of entering password. Also, check settings>genera and see if the account hub is ticked on. I was succesful whether it was on or off, but if it's on, try with it unticked.

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