I had to factory restore my computer and now I can't access my passwords, I do not have a profile setup
My system was hacked and I had to factory restore it. I didn't write down my login/passwords because I was informed that as long as I had my sign in for FireFox I could restore them on my system.
Alas, I cannot figure out how to do this. I do not have a passkey, a profile or anything other than the email address for my system.
Can you help me? I put all of my important documents in Dropbox and now I can;t access that either.
Anything you can do is appreciated.
Thea Giardina [edited email from public community support forum]
Upravil(a) James dňa
Všetky odpovede (1)
Hi
Thank you for your question about the Firefox Sync service.
It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.
If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.