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Docusign Issue

Randy Hurley
Randy Hurley
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I use Firefox as my default browser, and I like it very much.

Problem: I received an outlook email with a link to a Docusign envelope. The link would not connect with Docusign.

Work Around: When I used another browser, Microsoft Edge, the link opened up right away.

Additional Information: I use another digital signature program, Dotloop, and it works without any issues on Firefox.

Question: What can I do to make sure that Docusign works properly on Firefox?

Thank you!

I use Firefox as my default browser, and I like it very much. Problem: I received an outlook email with a link to a Docusign envelope. The link would not connect with Docusign. Work Around: When I used another browser, Microsoft Edge, the link opened up right away. Additional Information: I use another digital signature program, Dotloop, and it works without any issues on Firefox. Question: What can I do to make sure that Docusign works properly on Firefox? Thank you!

Všetky odpovede (2)

Paul
Paul
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  • Moderator
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Hi Randy

Do you have any add-ons installed in Firefox?

What level of Enhanced Tracking Protection do you have set?

Randy Hurley
Randy Hurley Autor otázky
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I do have some add-ons: Cicso Webex Extensions Clear URLs DuckDuckGo Privacy Essentials Easy RSS Firefox Relay iCloud Passwords McAfee WebAdvisor PopUpOFF- Popup and overlay blocker Privacy Badger

I have the Enhanced Tracking Protection set to "Standard"

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