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Docusign Issue

  • 4 odpovede
  • 3 majú tento problém
  • 192 zobrazení
  • Posledná odpoveď od pommehomme
  • Open

Randy Hurley
Randy Hurley

I use Firefox as my default browser, and I like it very much.

Problem: I received an outlook email with a link to a Docusign envelope. The link would not connect with Docusign.

Work Around: When I used another browser, Microsoft Edge, the link opened up right away.

Additional Information: I use another digital signature program, Dotloop, and it works without any issues on Firefox.

Question: What can I do to make sure that Docusign works properly on Firefox?

Thank you!

I use Firefox as my default browser, and I like it very much. Problem: I received an outlook email with a link to a Docusign envelope. The link would not connect with Docusign. Work Around: When I used another browser, Microsoft Edge, the link opened up right away. Additional Information: I use another digital signature program, Dotloop, and it works without any issues on Firefox. Question: What can I do to make sure that Docusign works properly on Firefox? Thank you!

Všetky odpovede (4)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi Randy

Do you have any add-ons installed in Firefox?

What level of Enhanced Tracking Protection do you have set?

Randy Hurley
Randy Hurley Autor otázky

I do have some add-ons: Cicso Webex Extensions Clear URLs DuckDuckGo Privacy Essentials Easy RSS Firefox Relay iCloud Passwords McAfee WebAdvisor PopUpOFF- Popup and overlay blocker Privacy Badger

I have the Enhanced Tracking Protection set to "Standard"

HandyManuel
HandyManuel

So what is the answer ????

pommehomme
pommehomme

I have the same problem and have been using Firefox as my preferred browser for a number of years. No matter who the sender is, when I click on a link to a Docusign document, I get:

'We couldn't find the page you're looking for'

If I answer the email in Chrome, the link takes me directly to the document.

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