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Cannot access Shopify editor

Firefox Rozbité webové stránky
thekingis pridal odpoveď Pred 11 mesiacmi
thekingis
thekingis

Hi all, Has something happened in the past few weeks. Accessing the Shopify editor is now no longer possible on Firefox. Tried the usual, clearing cache, incognito mode, the most updated version of Firefox installed etc. Does work in Chrome. Shopify support are not able to isolate the issue. Any ideas what the issue is? And how to fix it?

Hi all, Has something happened in the past few weeks. Accessing the Shopify editor is now no longer possible on Firefox. Tried the usual, clearing cache, incognito mode, the most updated version of Firefox installed etc. Does work in Chrome. Shopify support are not able to isolate the issue. Any ideas what the issue is? And how to fix it?
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Denys
Denys
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Vybrané riešenie

Hi there,

Could you please also try running Firefox in Troubleshoot Mode? Does the problem persist?

Všetky odpovede (4)

TyDraniu
TyDraniu
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As a test, can you install the chrome mask extension and turn it on for that website?

thekingis
thekingis Autor otázky

Thanks for the tip. I have tried that. But still experience the same fail to load page error.

Denys
Denys
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Vybrané riešenie

Hi there,

Could you please also try running Firefox in Troubleshoot Mode? Does the problem persist?

thekingis
thekingis Autor otázky

Thanks Denys, That has helped resolve the problem. Going through the steps here: https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

it was indeed an add-on that was disrupting the page loading of shopify.