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mozilla firefox account

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  • Posledná odpoveď od Paul

David Hike
David Hike
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When I try to "sign into" Firefox using Google Chrome, I see the following message: "This account is not active. Please contact an administrator if you believe this is an error." I do not know how to contact an administrator. I do not see this statement when I sign into Firefox using my Firefox browser. Maybe (I think) the issue is that I need to use my Firefox browser to "sign into" Firefox (and, not Google Chrome). Thank you for your comments about this.

When I try to "sign into" Firefox using Google Chrome, I see the following message: "This account is not active. Please contact an administrator if you believe this is an error." I do not know how to contact an administrator. I do not see this statement when I sign into Firefox using my Firefox browser. Maybe (I think) the issue is that I need to use my Firefox browser to "sign into" Firefox (and, not Google Chrome). Thank you for your comments about this.

Vybrané riešenie

Hi,

Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

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Paul
Paul
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Vybrané riešenie

Hi,

Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

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