Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Facebook Messenger Video Call Crash.

  • 6 odpovedí
  • 3 majú tento problém
  • 1 zobrazenie
  • Posledná odpoveď od frichieny

more options

Whenever I try to Start or Open Camera for Video Call Firefox stops working. I don't if its because when i start a call a new Window pop ups. The Call in not dropping its just that It is not showing the video. So If Audio call only then its ok but when I start Video Call it crashes.

What I did to try yo fix: Reinstall Firefox Refresh Firefox Remove Extensions Sign out profile.

Lastly I Fresh Install my Windows OS. Then these again. Reinstall Firefox Refresh Firefox Remove Extensions Sign out profile. Installed Developer Firefox Still not working

Discord Video Call Working Edge Video Call Working I haven't tried the Messenger APP

System Windows 10.

Whenever I try to Start or Open Camera for Video Call Firefox stops working. I don't if its because when i start a call a new Window pop ups. The Call in not dropping its just that It is not showing the video. So If Audio call only then its ok but when I start Video Call it crashes. What I did to try yo fix: Reinstall Firefox Refresh Firefox Remove Extensions Sign out profile. Lastly I Fresh Install my Windows OS. Then these again. Reinstall Firefox Refresh Firefox Remove Extensions Sign out profile. Installed Developer Firefox Still not working Discord Video Call Working Edge Video Call Working I haven't tried the Messenger APP System Windows 10.
Priložené obrázky

Všetky odpovede (6)

more options

Visit about:crashes in the address bar, submit any recent pending crash reports related to the issue and share the report IDs here.

more options

I can't find any crash report. It is seems that it is not crashing it is just stop working or very slow.

I have 16 gb ram and ryzen 5700g so maybe its not an hardware issue.

more options

I can't find any crash report. It is seems that it is not crashing it is just stop working or very slow.

more options

I tried waiting for it to work but the pop up window is unresponsive tho the audio still works fine.

the Video Call Messenger in Chrome and Edge works fine tho whenever i switch to them

Upravil(a) frichieny dňa

more options

Install the Media Feature Pack if applicable. Also install "VP9 Video Extensions" and "AV1 Video Extension" from the Microsoft Store then reboot.

Did you try disabling hardware acceleration?

more options

Hi again :)

I can't find the add feature steps in the media feature pack. I did install the AV1 too since the vp9 is already installed.

After disabling the hardware acceleration it still doesn't work but The Main Window shows a new error its the [The "Messenger Call" is slowing down firefox]. attached a screenshot below

Upravil(a) frichieny dňa