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WANT CHAT

  • 4 odpovede
  • 0 má tento problém
  • 12 zobrazení
  • Posledná odpoveď od cor-el

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CAN'T ACCESS MY BANK; SAYS TRY ANOTHER BROWSER ABOUT READY TO GIVE UP AND QUIT FF ALTOGETHER

CAN'T ACCESS MY BANK; SAYS TRY ANOTHER BROWSER ABOUT READY TO GIVE UP AND QUIT FF ALTOGETHER

Všetky odpovede (4)

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Have you tried with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode Which bank are you having issues with? Post a screenshot so we can see the issue? Do we need to login to see the issue? What security software are you running?

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LOGON TO PNCBANK

This worked just fine until the issue appeared approximately a week ago. This only happens when I try to access PNCBANK through Firefox. If I switch to Chrome I have no difficulty with the exact same login credentials: https://www.pnc.com/en/personal-banking.html, sign on login ID password. FDM

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This is why I tell users not all Browser are equal when accessing secure site that requires specific Browser to access their site for security purpose aka Banking, Financial sites. So at this point your limited to use the Browser they request for security purpose and you can't change that fact here from reading their message.

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You can check for issues with Total Cookie Protection.


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window