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After a Firefox crash both it and Thunderbird show no title bar - how can I get it back?

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The Firefox crash was a "not responding" error when all I had done was try to switch tabs. I could not get out of the program using Taskbar or Alt Tab and CtrlAltDel got nowhere so having given it time I just had to press the power switch. Since then most programs seem to be working as before but both Firefox and Thunderbird are running slow and without title bars. I can't find how to get them back. I hope you can help

Všetky odpovede (7)

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
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ed5f593b-ac4c-4b60-bcba-a8814eccd90a 07/11/2016 22:56 44f72024-c5d2-4fe5-82e6-fab929793fd4 25/09/2016 18:30 51a12a14-ceb0-4e9d-95a2-f80ed4ba2765 25/09/2016 18:25 3f4cbda1-77b2-4738-b9df-e821c4316cc4 25/09/2016 17:30 c039db1c-0445-41b1-a860-cbaafaa69398 25/09/2016 17:12 d452193c-39ff-4e78-9134-69ed99a18daa 25/09/2016 16:35 d1c71df3-15b0-43dc-be67-bd8f6d6f2f12 08/09/2016 09:26 0469e01c-b24e-4488-879d-dd1b46e8e5bc 30/08/2016 21:08 28eb72f5-f2cf-41d3-8eb6-d9a8d1555e17 24/08/2016 22:59 76d1f4c4-d406-4091-8493-1ffeb0e7555c 19/08/2016 22:52

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

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trying again! Ithink they have all been submitted now.

bp-8ce6f6cb-7830-4d75-a1c1-93a682161123 23/11/2016 23:32 bp-e23d39a8-da66-4583-9d80-0c83d2161124 25/09/2016 18:30 bp-2b8c5ff6-42e1-458e-85e7-d10c32161124 25/09/2016 18:25 bp-fef06b86-71c0-4ca9-8f2f-5fd672161124 25/09/2016 17:30 bp-11042189-ae72-40f6-ab15-226022161124 25/09/2016 17:12 bp-82511204-bcbd-4e65-80aa-55f432161124 25/09/2016 16:35 bp-122134ac-a380-428a-9931-113782161124 08/09/2016 09:26 bp-6d7631f8-b837-47fc-8be1-0a8b62161124 30/08/2016 21:08 bp-f49da482-2001-4b08-bdae-9aa7c2161124 24/08/2016 22:59 bp-0d269534-10f2-4690-a175-dbf0a2161124 19/08/2016 22:52

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Well done.

Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS Windows 10 OS Version 10.0.10586

bp-8ce6f6cb-7830-4d75-a1c1-93a682161123

Signature: F1398665248

Process Type plugin Shockwave Flash Version: 23.0.0.205

Attention Sumo's there are 20 related bug reports

IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++ bp-e23d39a8-da66-4583-9d80-0c83d2161124

Signature: mozilla::plugins::PluginModuleChild::NPN_CreateObject

Process Type plugin Shockwave Flash Version: 23.0.0.162

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1252152 NEW --- crash in mozilla::plugins::PluginModuleChild::NPN_CreateObject

1188634 NEW --- crash in mozilla::plugins::PluginModuleChild::NPN_CreateObject(_NPP*, NPClass*) +++++++++++++++++++++++++++++++++++++++++ bp-2b8c5ff6-42e1-458e-85e7-d10c32161124

Signature: F1398665248

Process Type plugin Shockwave Flash Version: 23.0.0.162

Attention Sumo's there are 20 related bug reports

IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++ bp-fef06b86-71c0-4ca9-8f2f-5fd672161124

Signature: hang | MsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508

Process Type plugin Shockwave Flash Version: 23.0.0.16

IPSEng32.dll = Symantec Intrusion Detection

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I see you updated the flash player. Did you also update Firefox to v50? Any reports using v50?

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

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I;m really sorry but I am afraid I don't understand all this and it will take me far too long too sort. Thanks for trying and I will save the advice and call my local teckie to see what he can do to get everything - I suspect the problem goes beyond Mozilla - working as it should. Thanks to all for a great pair of products