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Bug: The message list doesn't refresh SOLVED caused by HWA (hardware assist)

  • 7 odpovedí
  • 3 majú tento problém
  • 2 zobrazenia
  • Posledná odpoveď od Neckman

Neckman
Neckman
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I am using the latest Thunderbird from the beta channel, v38. I was seeing this in the stable release channel as well, so I thought I'd try the beta channel to see if it was fixed there, but it was not.

The issue is that the message list doesn't refresh all the time when switching folders. If I an in my Inbox folder, for example, and then select my Junk folder, the message list will not update/refresh, until I drag my mouse over the message list. Then, it will refresh line-by-line as the mouse enters each line.

I am on Windows 7 64-bit, with an i5 processor and 8 GB RAM. Nothing else on my system is running slow. This will happen when Thunderbird is the only app running. I also have a skin applied to my UI. I've tried a few different skins, and this behavior happens with all of them.

A second issue I noticed this morning was that when I received a new email, the entire app seemed to freeze momentarily while the notification for this new email was spawned. As soon as the notification became visible, the app because responsive again. Perhaps a threading issue here.

I am using the latest Thunderbird from the beta channel, v38. I was seeing this in the stable release channel as well, so I thought I'd try the beta channel to see if it was fixed there, but it was not. The issue is that the message list doesn't refresh all the time when switching folders. If I an in my Inbox folder, for example, and then select my Junk folder, the message list will not update/refresh, until I drag my mouse over the message list. Then, it will refresh line-by-line as the mouse enters each line. I am on Windows 7 64-bit, with an i5 processor and 8 GB RAM. Nothing else on my system is running slow. This will happen when Thunderbird is the only app running. I also have a skin applied to my UI. I've tried a few different skins, and this behavior happens with all of them. ************ A second issue I noticed this morning was that when I received a new email, the entire app seemed to freeze momentarily while the notification for this new email was spawned. As soon as the notification became visible, the app because responsive again. Perhaps a threading issue here.

Upravil(a) Wayne Mery dňa

Vybrané riešenie

I bit of a long shot as I have an AMD card, but try the fix here. https://support.mozilla.org/en-US/questions/1012145

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Všetky odpovede (7)

Matt
Matt
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The last issue is probably your anti virus diving in an scanning the new mail as it is added to a very large mail file. Right click the folder and select properties. What is the size on disk?

With regard to your first problem, I am seeing that on the daily built as well, on an intermitent basis, but not on change of folder, only on dragging the mouse over the existing list.

What Video card do your have?

Please go to the trouble shooting information on the help menu (alt+H) and copy and paste the graphics section to a message here.

Neckman
Neckman Autor otázky
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Hi Matt,

Thanks for the quick reply.

"The last issue is probably your anti virus diving in an scanning the new mail as it is added to a very large mail file. Right click the folder and select properties. What is the size on disk?"

Folder properties on my Inbox folder says: Number of messages: 1038 Size on disk: 90.9 MB

"With regard to your first problem, I am seeing that on the daily built as well, on an intermitent basis, but not on change of folder, only on dragging the mouse over the existing list."

Yes, it is intermittent for me as well. I just recalled that the last time I saw it was when I changed folders. It may not be limited to that situation.

"What Video card do your have?"

Invidia GeForce GT 740, w/4GB dedicated video memory.

"Please go to the trouble shooting information on the help menu (alt+H) and copy and paste the graphics section to a message here."


Graphics Adapter Description NVIDIA GeForce GT 740 Vendor ID 0x10de Device ID 0x0fc8 Adapter RAM 4095 Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version 9.18.13.4475 Driver Date 11-12-2014 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.16571) ClearType Parameters ClearType parameters not found WebGL Renderer false GPU Accelerated Windows 1/1 Direct3D 11 AzureCanvasBackend direct2d 1.1 AzureSkiaAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend direct2d 1.1

Matt
Matt
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Vybrané riešenie

I bit of a long shot as I have an AMD card, but try the fix here. https://support.mozilla.org/en-US/questions/1012145

Neckman
Neckman Autor otázky
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Matt,

I've made the changes to my config per the link, and restarted Thunderbird. I tried to recreate my problem a few times, but was unable to. I'll keep trying for a few days, and report back.

Thanks,

Scott

Matt
Matt
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please do. There have been all sorts of weird issues related to hardware acceleration and I am trying to actually document which are which. I had thought there may be something nvidia, but if this is also related I am proof I was wrong.

Wayne Mery
Wayne Mery
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In version 38 you can just do tools | options | advanced | general uncheck "use hardware..."

Neckman
Neckman Autor otázky
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Matt,

I have not seen the issue happen since I made the changes you suggested last week. Thanks for your help.

Scott