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options > sync tab > set up firefox sync > connect (and nothing happens) - I have a sync account/key/etc. but never get that far

  • 3 replies
  • 6 have this problem
  • 1 view
  • Last reply by arehart

arehart
arehart
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Trying to sync an upgraded version on my desktop. Have gone to options > sync tab > set up Firefox sync > connect and nothing happens so its obvious that I am not connecting to anything. I have a sync account and key but never get far enough to use it.

Trying to sync an upgraded version on my desktop. Have gone to options > sync tab > set up Firefox sync > connect and nothing happens so its obvious that I am not connecting to anything. I have a sync account and key but never get far enough to use it.

All Replies (3)

javier12
javier12
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how can i get a sync key

Ibai
Ibai
  • Administrator
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They are 2 questions here.

Areheart: In your case, you miss clicking on the "I don't have the device with me" at the bottom of the Add Device window.

Javier: If you have no Sync Key, that means that either you have lost it or you haven't set up an account. For the former, visit: I've lost my Firefox Sync account information - What to do

For the later: How do I set up Sync on my computer?

arehart
arehart Question owner
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Sorry, there is no "Add Device window that I can find under the Sync tab, therefore I cannot click on the "I don't have the device with me" at the bottom. Any other thoughts?