Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Non responsive firefox & stops in mid sentance in messanger or e-mail. Hour glass shows!

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by pmhollatz

more options

Foxfire VERY SLOW RESPONSE, TO OPEN FIREFOX. ALSO IT WILL SAY fIREFOX NON-RESPONSIVE & A HOUR GLASS SIGN SHOWS UP. i WILL BE WRITING IN CHAT OR AN E-MAIL 7 IT STOPS TYPING, AN HOUR GLASS SHOWS UP & IT WILL SAY NON-RESPONSIVE. i'M AM GETTING UPSET WITH ALL THESE PROBLEMS. wHAT CAN BE DONE??

Foxfire VERY SLOW RESPONSE, TO OPEN FIREFOX. ALSO IT WILL SAY fIREFOX NON-RESPONSIVE & A HOUR GLASS SIGN SHOWS UP. i WILL BE WRITING IN CHAT OR AN E-MAIL 7 IT STOPS TYPING, AN HOUR GLASS SHOWS UP & IT WILL SAY NON-RESPONSIVE. i'M AM GETTING UPSET WITH ALL THESE PROBLEMS. wHAT CAN BE DONE??

All Replies (2)

more options

-> Tap ALT key or press F10 to show the Menu Bar

-> go to Help Menu -> select "Restart with Add-ons Disabled"

Firefox will close then it will open up with just basic Firefox. Now do this:

-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/

-> go to View Menu -> Toolbars -> unselect All Unwanted toolbars

-> go Tools Menu -> Clear Recent History -> Time range to clear: select EVERYTHING -> click Details (small arrow) button -> place Checkmarks on Cookies, Cache -> click "Clear Now"

-> go to Tools Menu -> Options -> General -> place Checkmark on "Show the Downloads window when downloading a file" -> select Radio Button option2 "Always ask me where to save files"

-> go to Tools Menu -> Options -> Content -> place Checkmarks on:

1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript

-> go to Tools Menu -> Options -> Security -> place Checkmarks on:

1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites

-> Click OK on Options window

-> click the Favicon (small drop down menu icon) on Firefox SearchBar (its position is on the Right side of the Address Bar) -> click "Manage Search Engines" -> select all Unwanted Search Engines and click Remove -> click OK

-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious Extensions (Add-ons) -> Restart Firefox

You can enable your Known & Trustworthy Add-ons later. Check and tell if its working.

more options

Thank you so much for this advice. Later tonight when I have time I will do this. I am hopeful this will solve the problem. Thank you again.