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4.0.1. automatic update for Mac: ¿Does it take to connect the update server more than a 20 minutes?

  • 1 reply
  • 2 have this problem
  • 9 views
  • Last reply by cor-el

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I have operate Firefox in my MiniMac system for the last year, no problems, but in the last 15 days I have received your update alert, I accept and then in more than 20 minutes times nothing hapend, I stopped because I do not now why this so long time Your: "... Downloading Firefox... connecting to the update server..." Tanks

I have operate Firefox in my MiniMac system for the last year, no problems, but in the last 15 days I have received your update alert, I accept and then in more than 20 minutes times nothing hapend, I stopped because I do not now why this so long time Your: "... Downloading Firefox... connecting to the update server..." Tanks

All Replies (1)

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If you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.