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att.net email stopped working yesterday around 4:30 PM EDT

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  • Last reply by JustMe

JustMe
JustMe
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I just spent an hour on the phone with att and they say the problem is not theirs since I can access my account via the web interface.

Thunderbird keeps giving me this message when trying to access my email (Yahoo/AT&T). I have two email addresses with them and they both respond the same as below.

Error with account MyPrimaryBellsouthAccount Sending of password for user jarinker@bellsouth.net did not succeed. Mail server inbound.att.net responded: [SYS/TEMP] Server error - Please try again later.

I takes about 5 minutes to return this error on start up on when I use PF5 to manually check the mail.

My wife also has a bellsouth account she accesses via Thunderbird and it works fine on her laptop. So, I kind of think that rules out a home network issue.

I have some feeling that something somewhere has become corrupted in Thunderbird, but I am not sure what.

I just spent an hour on the phone with att and they say the problem is not theirs since I can access my account via the web interface. Thunderbird keeps giving me this message when trying to access my email (Yahoo/AT&T). I have two email addresses with them and they both respond the same as below. Error with account MyPrimaryBellsouthAccount Sending of password for user jarinker@bellsouth.net did not succeed. Mail server inbound.att.net responded: [SYS/TEMP] Server error - Please try again later. I takes about 5 minutes to return this error on start up on when I use PF5 to manually check the mail. My wife also has a bellsouth account she accesses via Thunderbird and it works fine on her laptop. So, I kind of think that rules out a home network issue. I have some feeling that something somewhere has become corrupted in Thunderbird, but I am not sure what.

Chosen solution

I figured it out. The secure mail key had a problem. Deleting the old and creating a new one solved the problem.

1. Go to your myAT&T Profile. Sign in, if asked. 2. Scroll to My linked accounts, select the email account that needs a secure mail key. 3. Scroll to Secure mail key, select Manage secure mail key. 4. Choose the email address that you would like to use, if you have more than one. 5. Select Add secure mail key. Enter a nickname for the secure mail key to make it easy to recognize. 6. Choose Create secure mail key. 7. Select Copy secure mail key to clipboard. Make a note of your secure mail key for further updates. ● For security purposes, the secure mail key only displays until you select OK. ● If you lose or forget the secure mail key, you can always create new secure mail keys. 8-. Select OK. 9. Go to your preferred email app, replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers. Replace them with your secure mail key.

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JustMe
JustMe Question owner
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Chosen Solution

I figured it out. The secure mail key had a problem. Deleting the old and creating a new one solved the problem.

1. Go to your myAT&T Profile. Sign in, if asked. 2. Scroll to My linked accounts, select the email account that needs a secure mail key. 3. Scroll to Secure mail key, select Manage secure mail key. 4. Choose the email address that you would like to use, if you have more than one. 5. Select Add secure mail key. Enter a nickname for the secure mail key to make it easy to recognize. 6. Choose Create secure mail key. 7. Select Copy secure mail key to clipboard. Make a note of your secure mail key for further updates. ● For security purposes, the secure mail key only displays until you select OK. ● If you lose or forget the secure mail key, you can always create new secure mail keys. 8-. Select OK. 9. Go to your preferred email app, replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers. Replace them with your secure mail key.

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