Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FireFox won't connect to PayPal from sites

  • 3 replies
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

more options

For several months I have had an issue with various shopping sites being unable to connect to PayPal. Most recently it was an eBay purchase. When I click the "Pay With PayPal" option, I get the "Logging into PayPal" window but then just the spinning circle. The login won't connect, even with multiple attempts. It's not eBay or PayPal, since it connects fine when I switch to Chrome. Any ideas? (Win10 on desktop PC).

For several months I have had an issue with various shopping sites being unable to connect to PayPal. Most recently it was an eBay purchase. When I click the "Pay With PayPal" option, I get the "Logging into PayPal" window but then just the spinning circle. The login won't connect, even with multiple attempts. It's not eBay or PayPal, since it connects fine when I switch to Chrome. Any ideas? (Win10 on desktop PC).

All Replies (3)

more options

Post screenshots showing the issue. see screenshot

more options

Have you tried Firefox in Safe Mode?

more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.