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access to website using firefox

  • 3 replies
  • 1 has this problem
  • 16 views
  • Last reply by cor-el

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Cannot access a usual website with firefox. Receive error messages every time. "unexpected system error. ....Contact administrator" then gives a ref # 4031-7895 which changes every time i try to access. Contacted the website and they find its a firefox broser problem. Checked update and i have the latest update from firefox. Can access the website with microsoft edge with no problem. Why not Firefox?

Cannot access a usual website with firefox. Receive error messages every time. "unexpected system error. ....Contact administrator" then gives a ref # 4031-7895 which changes every time i try to access. Contacted the website and they find its a firefox broser problem. Checked update and i have the latest update from firefox. Can access the website with microsoft edge with no problem. Why not Firefox?

All Replies (3)

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Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.