Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't sign in to Sync, loads infinitely

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by user2542149

user2542149
user2542149
more options

I try to sign in to sync, then a button and some text flashes briefly before displaying a loading animation that doesn't end. The button says "Try again" and the text says something about "Firefox" and "connection".

Using Firefox for Android, version 68.8.0, downloaded the APK from https://wiki.mozilla.org/Mobile/Platforms/Android Android 7.1.2 (LineageOS 14.1)

I try to sign in to sync, then a button and some text flashes briefly before displaying a loading animation that doesn't end. The button says "Try again" and the text says something about "Firefox" and "connection". Using Firefox for Android, version 68.8.0, downloaded the APK from https://wiki.mozilla.org/Mobile/Platforms/Android Android 7.1.2 (LineageOS 14.1)

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place.

Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox:

In Firefox on your mobile device:

  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.

This will “force” a synchronisation of the data that is on the local device storage.

user2542149
user2542149 Question owner
more options

Seburo said
Hi I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place. Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox: In Firefox on your mobile device:
  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.
This will “force” a synchronisation of the data that is on the local device storage.

I am trying to connect my account on the mobile browser for the first time, so this does not work for me. Where "Firefox account" would be is replaced by "Sign in".

Modified by user2542149