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Recently upgraded to Win 10 and now when I go to my email login page, I get a Firefox window telling me it is not a secure site (it's Brighthouse).

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  • Last reply by cor-el

dwobig
dwobig
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This is not a big problem. The Firefox window gives me the option to continue to the login site but is not recommended. It is just an extra step to login. However, the support woman at Brighthouse thought that because of the upgrade to Win 10 I might need a plugin from Mozilla to prevent other glitches.

This is not a big problem. The Firefox window gives me the option to continue to the login site but is not recommended. It is just an extra step to login. However, the support woman at Brighthouse thought that because of the upgrade to Win 10 I might need a plugin from Mozilla to prevent other glitches.

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cor-el
cor-el
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Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.