Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Updated to FF41.0.1 and addons started disappearing again when I restart my Windows 7

  • 27 replies
  • 2 have this problem
  • 16 views
  • Last reply by cor-el

more options

I installed addons (e.g. adblock lite, ad killer) and when I shutdown Windows and start it again, the addons disappeared in Firefox. I'm using Firefox 40.0.3 non of addons will stay. I restored Firefox to its original state, installed everything again, also did the Malware scan as suggested on a post and the problem stays. So every time I start Firefox, have to install the add ons which is a bit hectic.


Please help me with some solution.

I installed addons (e.g. adblock lite, ad killer) and when I shutdown Windows and start it again, the addons disappeared in Firefox. I'm using Firefox 40.0.3 non of addons will stay. I restored Firefox to its original state, installed everything again, also did the Malware scan as suggested on a post and the problem stays. So every time I start Firefox, have to install the add ons which is a bit hectic. Please help me with some solution.

Modified by Rutz

All Replies (7)

more options

Guys please help the issue is not yet sorted out

more options

Refresh Firefox {web link} is a LAST RESORT ! !

Refresh Firefox - reset add-ons and settings

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.

more options

Can you clarify the current situation about what works and what doesn't work?

Is there a problem when you close and restart Firefox or when you reboot the computer?

more options

The problem is when i reboot my machine FF loses all Add-ons

more options

Do you have software like Advanced SystemCare with its Surfing Protection feature that can protect files in the Firefox profile folder against changes?

If you have such software then check the settings or uninstall this software.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that has effect.

more options

cor-el sending a snapshot of my antivirus protection type if any thing that need to be turned off please let me know

more options

It could related to Data Protection, so you can check if there is anything from the Firefox profile folder is protected.

  1. 1
  2. 2