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address bar and searches but working

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How to I get my browser to actually take me anywhere? I put in Abby address in the bar and hit enter and it sits there and doesn't even acknowledge that there is a URL in the bar. Thought it might be my enter key so I hit the little arrow and it won't go either. It let's me hit the home button which takes me to Firefox search but if I put anything in the search bar and got search the text disappears and nothing happens. What do I do to fix this?

How to I get my browser to actually take me anywhere? I put in Abby address in the bar and hit enter and it sits there and doesn't even acknowledge that there is a URL in the bar. Thought it might be my enter key so I hit the little arrow and it won't go either. It let's me hit the home button which takes me to Firefox search but if I put anything in the search bar and got search the text disappears and nothing happens. What do I do to fix this?

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Start firefox in safe mode and try:


   Learn the Basics: get started
   Download, install and migration
   Firefox Sync
   Firefox Hello
   Customize controls, options and add-ons
   Privacy and security settings
   Fix slowness, crashing, error messages and other problems

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Troubleshoot Firefox issues using Safe Mode

Safe Mode is a special Firefox mode that can be used to troubleshoot and fix problems. Safe Mode temporarily turns off hardware acceleration, resets some settings, and disables add-ons that might be causing problems. By comparing Firefox behavior in normal mode to its behavior in Safe Mode you may be able to pinpoint the cause of the problem. Note: Windows users may be familiar with a Safe Mode for Windows. Firefox Safe Mode has no connection to Windows Safe Mode. Note:

The Refresh Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Consider using it before going through a lengthy troubleshooting process. Table of Contents

   How to start Firefox in Safe Mode
   Safe Mode window
   Troubleshooting problems in Safe Mode
       The problem happens in Safe Mode
       The problem does not happen in Safe Mode
   Exiting Safe Mode

How to start Firefox in Safe Mode

Click the menu button New Fx Menu , click help Help-29 and select Restart with Add-ons Disabled.... Firefox will start up with the Firefox Safe Mode dialog. Note: You can also start Firefox in Safe Mode by holding down the shift key while starting Firefox.

you now have two options:

   Clicking the Start in Safe Mode button will temporarily disable your extensions and themes, turn off hardware acceleration and reset toolbar and button customizations. When you leave Safe Mode and start Firefox up normally, your extensions, themes, and settings will return to the state they were in before you entered Safe Mode.
   Clicking the Reset Firefox button will restore Firefox to its factory default state while saving your essential information. See Reset Firefox – easily fix most problems for more information about this option. 

While you are in safe mode; Firefox Options > Advanced > General. Look for and turn off Use Hardware Acceleration. Then check ALL of your settings. Browser and add-ons. Then restart. Done!