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Background, Images, & text is blacked out. I can not see any menus to edit anything... Help

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  • 1 has this problem
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  • Last reply by obrienn214

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Background, Images, & text is blacked out. I can not see any menus to edit anything...

The curser shows there are links when you move over. I have uninstalled and re-installed Firefox and restarted my computer with no luck.

I can not see the menus to try and reset Firefox or change any settings.

HELP Please

Background, Images, & text is blacked out. I can not see any menus to edit anything... The curser shows there are links when you move over. I have uninstalled and re-installed Firefox and restarted my computer with no luck. I can not see the menus to try and reset Firefox or change any settings. HELP Please

Chosen solution

hello obrienn214, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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Chosen Solution

hello obrienn214, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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This solved the problem: "Other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit) "


Thanks