Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

pop-up windows with the following web address keep popping up asking me to update or install something. How can I get rid of this badware? http://asrv-a.akama

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by philipp

more options
How do I get rid of: http://asrv-a.akamaihd.net/sd/dw32.html?u=http%3A%2F%2Fasrv-a.akamaihd.net%2Fsd%2Fapps%2Ffusionx%2F0.0.4.html%3Faff%3D1700-1043&p=OnlineBrowserAdvertising&a=&c=1700-1043&b=firefox&bv=29&t1=1400863985151&tt=1400863985151&r=support.mozilla.org&ua=2&n=yb_fusionx&sn=&mpa=0&mp=0 It keeps popping up. How do I prevent this malware to install itself every time I update?

Chosen solution

hello, you probably have malicious addons and other adware present on your system. please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu New Fx Menu > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

hello, you probably have malicious addons and other adware present on your system. please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu New Fx Menu > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware