Форум сообщества Thunderbird

Hi

I am using the latest TB build, 144.0.1and have only the British dictionary as an extension, no themes.

Occasionally TB will hang when launched and the Windows event viewer will show this....(added image)_

The friendly xml log within the event viewer...

AppName thunderbird.exe

 AppVersion 144.0.1.0 
 ProcessId 0x6234 
 StartTime 0x1dc51956edcf231 
 TerminationTime 5 
 ExeFileName C:\Program Files\Mozilla Thunderbird\thunderbird.exe 
 ReportId f3ad169f-c629-4357-85ae-7db29d0541f1 
 PackageFullName  
 PackageRelativeAppId  

HangType Cross-process

as noted, this only happens when the email client is launched and will not happen each time. I have tried without the dictionary, as it is so random it can take a while to occur, but that does not seem to make a difference.

I am using Windows 11 25h2

Thanks

Upgraded from Windows 10 to 11 a couple months ago. Since then, TB freezes nearly every time I am composing an email. "Help About" says TB is up to date. Remedies? Or do I have to wait for a new version?

Chris Sackett

Right after typing my email address and pressing "Continue", Thunderbird crashes. I wanted to give it a try after many years of not using it, but then it crashes right at the start.

Here's the crash report:

AdapterVendorID: 0x106b AvailablePhysicalMemory: 6554927104 AvailableSwapMemory: 1233125376 BackgroundTaskMode: 0 BuildID: 20251016001905 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1760704144 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsNumActiveRenderers: 0 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1760652930 LastStartupWasCrash: 0 MacAvailableMemorySysctl: 91 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1760704136 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D10-L1000-W0000000-T01) WR? WR+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 465715200 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 825 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1760704136 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"aarch64","buildId":"20251016001905","version":"144.0.1","vendor":"Mozilla","displayVersion":"144.0.1","platformVersion":"144.0","xpcomAbi":"aarch64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":65536,"virtualMaxMB":null,"cpu":{"extensions":["hasNEON"]},"os":{"name":"Darwin","version":"23.5.0","locale":"en-IL"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"TargetFrameRate":60,"textScaleFactor":1,"adapters":[{"description":null,"vendorID":"0x106b","deviceID":null,"subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"defaultCSSScaleFactor":1,"contentsScaleFactor":1},{"screenWidth":3024,"screenHeight":1964,"defaultCSSScaleFactor":2,"contentsScaleFactor":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"Mac14,5","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-IL","he-IL"],"regionalPrefsLocales":["en-IL","he-IL"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"DE","network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null,"defaultSearchEngine":"ddg","defaultSearchEngineData":{"loadPath":"[app]ddg","name":"DuckDuckGo","submissionURL":"https://duckduckgo.com/?q="}},"profile":{"creationDate":20377,"firstUseDate":20377},"addons":{"activeAddons":{},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.4.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20377,"updateDay":20377},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPhysicalMemory: 68719476736 UptimeTS: 7.916666666666666 Vendor: Mozilla Version: 144.0.1 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.