My Thunderbird crashes at start-up.
Can not open it or do anything is always crashing.
Any suggestion to solve this:
Crash report:
AdapterDeviceID: 0x4626
AdapterDriver… (читать ещё)
My Thunderbird crashes at start-up.
Can not open it or do anything is always crashing.
Any suggestion to solve this:
Crash report:
AdapterDeviceID: 0x4626
AdapterDriverVersion: 32.0.101.5763
AdapterSubsysID: 896d103c
AdapterVendorID: 0x8086
Add-ons: %7Ba300a000-5e21-4ee0-a115-9ec8f4eaa92b%7D:0.6.0,%7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:128.0.0,%7BC8534C26-F59A-11DA-9804-B622A1EF5492%7D:12.0,exquilla%40mesquilla.com:128.1,pt-PT%40dictionaries.addons.mozilla.org:18.4.18.2.1webext,owl%40beonex.com:1.3.3,marcoagpinto%40mail.telepac.pt:3.3.6,%40unitedstatesenglishdictionary:115.0,fr-dicollecte%40dictionaries.addons.mozilla.org:6.3.1webext,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.3,amazon%40search.mozilla.org:1.1,priberam%40search.mozilla.org:1.2
AvailablePageFile: 26040668160
AvailablePhysicalMemory: 20983193600
AvailableVirtualMemory: 138521686593536
BackgroundTaskMode: 0
BuildID: 20241105224936
CPUMicrocodeVersion: 0x434
ContentSandboxCapable: 1
ContentSandboxLevel: 1
ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true
CrashTime: 1730976712
DOMFissionEnabled: 1
DOMIPCEnabled: 1
EMCheckCompatibility: true
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
GpuSandboxLevel: 1
HeadlessMode: 0
InstallTime: 1730976325
LastStartupWasCrash: 1
LauncherProcessState: 0
ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Intel Corporation":["igc1464.dll","igdgmm64.dll","IntelControlLib.dll","igd10um64xe.DLL","igc64.dll","igd10iumd64.dll"],"Microsoft Corporation":["MAPIR.DLL","OLMAPI32.DLL","C2R64.dll","AppvIsvSubsystems64.dll","JitV.dll","OutlookServicing.dll","MSMAPI32.DLL"],"Microsoft Windows":["nlansp_c.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","ondemandconnroutehelper.dll","Windows.Globalization.dll","Bcp47Langs.dll","Windows.StateRepositoryPS.dll","AudioSes.dll","mapi32.dll","ktmw32.dll","comctl32.dll","webio.dll","httpapi.dll","webservices.dll","explorerframe.dll","dataexchange.dll","davclnt.dll","Windows.UI.Immersive.dll","directmanipulation.dll","twinapi.dll","Windows.UI.dll","usp10.dll","textinputframework.dll","wscapi.dll","dbgcore.dll","cryptui.dll","GdiPlus.dll","MMDevAPI.dll","msxml6.dll","CoreUIComponents.dll","OneCoreUAPCommonProxyStub.dll","wsock32.dll","iertutil.dll","srvcli.dll","urlmon.dll","msi.dll","directxdatabasehelper.dll","d3d11.dll","d2d1.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","npmproxy.dll","apphelp.dll","wininet.dll","FWPUCLNT.DLL","dbghelp.dll","wshbth.dll","winmm.dll","rasadhlp.dll","wevtapi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","version.dll","mscms.dll","winhttp.dll","netprofm.dll","propsys.dll","twinapi.appcore.dll","uxtheme.dll","winnsi.dll","DXCore.dll","dxgi.dll","dwmapi.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","wtsapi32.dll","secur32.dll","schannel.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","winsta.dll","umpdc.dll","powrprof.dll","CRYPTBASE.DLL","msasn1.dll","devobj.dll","cfgmgr32.dll","profapi.dll","wintrust.dll","gdi32full.dll","win32u.dll","KERNELBASE.dll","crypt32.dll","msvcp_win.dll","bcrypt.dll","ucrtbase.dll","bcryptPrimitives.dll","kernel32.dll","clbcatq.dll","imm32.dll","combase.dll","psapi.dll","shell32.dll","msctf.dll","user32.dll","imagehlp.dll","normaliz.dll","sechost.dll","msvcrt.dll","nsi.dll","advapi32.dll","shlwapi.dll","SHCore.dll","ws2_32.dll","setupapi.dll","oleaut32.dll","rpcrt4.dll","ole32.dll","gdi32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["MSVCP140_ATOMIC_WAIT.dll","msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","rnp.dll","gkcodecs.dll","nss3.dll","freebl3.dll","nssckbi.dll","softokn3.dll","mozglue.dll","lgpllibs.dll"]}
Notes: FP(D00-L1000-W0000100-T00)
DWrite? DWrite+ WR? WR+
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
QuotaManagerStorageIsNetworkResource: 0
ReleaseChannel: esr
SafeMode: 0
SecondsSinceLastCrash: 13
StartupCacheValid: 0
StartupCrash: 0
StartupTime: 1730976703
SubmittedFrom: Client
SystemMemoryUsePercentage: 38
TelemetryClientId: 83dfd34d-b18c-4b44-ae3a-3cec5b71d72b
TelemetryEnvironment: 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Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"pt-PT","intl":{"requestedLocales":["pt-PT"],"availableLocales":["pt-PT","en-US"],"appLocales":["pt-PT","en-US"],"systemLocales":["en-US","pt-PT"],"regionalPrefsLocales":["pt-PT"],"acceptLanguages":["pt-PT","pt","en","en-US"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"PT","network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":16162},"addons":{"activeAddons":{"pt-PT@dictionaries.addons.mozilla.org":{"version":"18.4.18.2.1webext","scope":1,"type":"dictionary","updateDay":18197,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Corretor ortográfico para Português de Portugal (pt-PT)","name":"European Portuguese Spellchecker","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18197,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"fr-dicollecte@dictionaries.addons.mozilla.org":{"version":"6.3.1webext","scope":1,"type":"dictionary","updateDay":19031,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Spelling dictionary for the French language.","name":"French spelling dictionary","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19031,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"@unitedstatesenglishdictionary":{"version":"115.0","scope":1,"type":"dictionary","updateDay":19635,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"English United States (en-US) Dictionary as 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Thunderbird aos servidores de e-mail Exchange.","name":"Coruja para Exchange","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18912,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"exquilla@mesquilla.com":{"version":"128.1","scope":1,"type":"extension","updateDay":19943,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Access to email and contacts using Microsoft Exchange Web Services","name":"ExQuilla for 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TelemetryServerURL: https://incoming-telemetry.thunderbird.net
TelemetrySessionId: 5a8d372c-9e18-4c6e-8980-3d80a999db7d
Throttleable: 1
TotalPageFile: 39074586624
TotalPhysicalMemory: 33974312960
TotalVirtualMemory: 140737488224256
UptimeTS: 98.58817
User32BeforeBlocklist: 1
Version: 128.4.2
Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
Fornecedor de Serviços RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
Fornecedor de Serviços RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
Fornecedor de Serviços RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
Fornecedor de Serviços RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: pt-PT
Este relatório também contém informação técnica sobre o estado da aplicação falhou.