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duplicate of /questions/1463927 thread.

This message: "We are having trouble restoring your last browsing session. Select Restore Session to try again." appears when starting Firefox 130.0 but the "Restore Session" button is disabled.

Firefox should not ask the user to do something Firefox itself has made impossible.

I tried first time ever to download and install Firefox to access Intesasanpaolo Home banking.

when clicking in "Accesso Clienti" link under the intesasanpaolo.com, the usual authentication form does not display. Instead I get a weird graphical message error that seems to say "EOAC" (see attachment)

The same website Chrome is correctly operating.

Tried to unblock all cookies but did not help. anyone can suggest some workaround do this situation?

Hi Folks, I tried to put this on Bugzilla and read all the pages and pages for nearly and hour and then was not able to get logged in. So if any of you guys out there have seen any of these problems, could you please report them? I've wasted so much time with all this that I have no more, and I'm just exhausted with it.

I Recently Upgraded to Firefox 128.1.0 ESR Windows 11 (I did not have ESR before - waited until version numbers for both versions were the same (128.0.0) before I switched so the profiles (presumably) would not be affected. However since the update to 128.1.0esr multiple problems have appeared. I switched to ESR because I just don't have time right now to deal with inadequately tested software. This should have been a beta (for those who have available extra time), not a roll-out (to those who are already underwater).

1. Both in Firefox and in two webmail applications (GMX & PROTON), pages appear blank (white text on white background) until SELECTED, then text appears and goes away when deselected. You cannot work with it that way. It doesn't happen with other browsers, such as DuckDuckGo - only in Firefox.

2. While going through Settings after so many glitches occurred, I selected Firefox DARK, to see how it looked, since I use it on my iphone, but it didn't work because many of the text items in various places were grey - grey on black is not readable. And in some cases, it was apparently black text on black background that would only appear if selected. When I tried to choose "light" again (or automatic) in FF settings, it still leaves SOME scattered pages dark/unreadable, this includes some options pages for FF extensions.

3. The drag & drop to rearrange the order of items in extension "AutoPinTab" no longer works - it does nothing at all. I think the drag icons are not actively detecting mouse touches.

4. Settings/General/Startup "Open previous windows and tabs" box is NOT checked, but FF does it anyway.

5. Other things in FF Settings and in FF Extensions no longer work right. I don't have time to go back through and detail each one right now. I'm so behind because of all these problems. One fix will likely fix other related problems (or even seemingly unrelated ones).

6. In Settings/Manage Your Extensions - "Reset all Add-ons to Update Manually" does not work. It doesn't change anything in any extension from DEFAULT or ON to OFF.

7. "Always Show"is checked for "Bookmarks Toolbar", but although the space for the bar appears, the only thing on it is the "For quick access, place your bookmarks here on the bookmarks toolbar" and "Manage bookmarks...." I can find NO way to get the actual bookmarks back onto the bar - In the right-click context menu that offers "Menu Toolbar" "Bookmarks Toolbar" and "Customize Toolbar", the Bookmarks Toolbar is set to "Always Show" but it no longer works, and won't show the bookmarks. I'm sure this is something the update did - I recall something similar many years ago. The bookmarks are on my drive and FF can access them very clumsily in a time consuming, confusing, round-about way, but they are NOT on the Bookmarks Toolbar any longer and there appears to be no way to get them there.

8. Extensions. Now, some of the extensions will not put their icons up on the toolbars, nor do they all work as they say they do, or as they did. Firefox is becoming unusable for me. There is more, but I'm going to send this for now, hoping someone has some idea what is going on - maybe fixing one bug will fix others too. The missing bookmarks and the white-on-white and black-on-black text, especially in GMX and PROTON email (which only occur when using the Firefox browser to access them) are what's killing me - I don't have time to learn another browser right now.

Are there any plans to address all the current problems in a timely way? It would be much better to wait, to wait until everything has been properly tested before putting onto the machines of people who may not have the luxury of time to debug it for you.

I am so frustrated and stressed right now. I hope someone can offer some ideas and will let Firefox Bugzilla know. I tried but was not successful. Right now, I just feel like crying. Watch all this be something I'VE done wrong, from sheer exhaustion !! --AnneF .

I'm trying to move Thunderbird to a new PC. Both PC's are running Windows 11. I've followed the instructions for locating my profile. According to "Troubleshooting Information" my profile is supposed to be located at "C:\Users\photo\AppData\Roaming\Thunderbird\Profiles\k6i7koof.default-release\Mail\Local Folders". When I click on the "Open Folder" button, I receive an error message that the folder does not exist. When I try navigating to the folder manually, I can not find a "Thunderbird" folder under "AppData\Roaming". I've selected "Show Hidden Files/Folders" under Windows Explorer. I know my profile exists because I can access a set of Local Folders when I'm in Thunderbird. I'd really like to move those folders over to my new PC. Any help to find the profile folder will be much appreciated.

I have just had to delete one of my accounts, and reinstall it after I kept getting an error message. Doing this seems to have solved the error, but now that account sits at the bottom of the list of all of the emails, but it is one of the accounts I use most regularly and it would be more convenient if it were further up the list. I cannot seem to see a way of moving them anywhere?? In other programs it appears that you simply drag the email address up or down to relocate it? Any help would be appreciated.

Automatically hide taskbar in desktop mode => Enabled Firefox => Maximised When cursor is moved to outer edge of screen, taskbar should unhide (Expected behaviour) but in this case it remain hidden (Reality). Firefox along with all other spinoffs give same result. Chromium based browser works perfect, and taskbar automatically unhide itself.

As OLED screen have became common as monitor, Taskbar auto-hide is must. If this issue cann't be fixed I may have to change my primary browser which I used for almost 15 years.

Kindly, look into it. If Chromium can do it, why not Firefox.

Good afternoon,

I have read in an article a statement that Primary Password encrypts all saved logins, therefore it is safer and recommended to use it. Well, I observed that it does not really matter if the password is set for the contents of logins.json, it does not change. What exactly is encrypted by Primary Password and how does it improve security?

I also tried to set the same password for different websites (I used a different mail tho) and the output in logins.json is different, which is even more confusing to me.

The output itself is kind of strange, the first part of it seems to be the same for almost all entries and looks like that: MEoEEPgAAAAAAAAAAAAAAAAAAAEwFAYIKoZIhvcNAwc.

Some messages from different sources are opening into native HTML, and are therefore unreadable to me. How can I fix this?

Thunderbird is up-to-date on my Win 10 machine. I've disabled and re-enable HTML rendering.

Today is the first time this has happened, and the problematic messages seem to be random; no apparent connection between sends or type.

Thanks.

Hi,

I'd like to try to configure an Exchange (Office 365) account in Thunderbird Beta, and it doesn't work for me. I use the autodiscover and: 1. Thunderbird tells me that it can recover the connection settings, okay 2. It offers me IMAP, POP and Exchange/Office365. If I select the last one, it says that the server doesn't allow open protocols and that I must install/pay the Owl extension. 3. If I select "configure manually" with Exchange protocol, an error appears: "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsiMsgAccountManager.createIncomingServer]

Thx

This morning I saw that images were not downloading within my GMAIL messages. Believing that something was wrong with my connection, I decided to give both my computers a restart. This concerns my Windows 10 64-Bit, on which I had both Edge and Firefox opened, both with multi-tabs. In Firefox I had my Google account open with other tabs. After shutting down both computers I left my apartment. The Windows 10 restarted on its own; but both browsers lost their tabs even though I set each to reopen the previous session. With Edge and function keys I was able to restore my previous session; but not with Firefox. about:sessionrestore was not available. The Profile folder did not show a backup for these lost tabs. I hate hunting for them in History because I am working on multiple projects and don't have time for this wasteful activity, which is why I set Startup to Open Previous Windows And Tabs. What option did I miss?

Now, we have more wasted time. I reopened as many tabs as I remembered opened during the session I could not restore. Now, the only tabs that reopened since are the ones I opened that have posts about restoring sessions. The tabs I reopened are lost even though I checked off Open Previous Windows And Tabs. This browser is performing worse as of today for some reason I am not aware. What changed? From what I see here, there was no MS Windows update that might have occurred when I shut down and lost the tabs. Could I have disrupted the tabs by using the right hand, top corner "X" to shut out of Firefox?

This is getting more and more whacked up! It seems that every time I reopen a tab within the Library, it opens it in the same tab, overlaying the previous tab I opened.

Hello,

I am still having problems with Thunderbird crashing on startup

I first asked about this issue on the 2nd September, here: https://support.mozilla.org/en-US/questions/1461731

I have been submitting Crash reports per business day except for the last couple.

Here are the Submitted Crash ID's, I have been submitting reports as the crashes happen. :

Crash ID: ⁨bp-3b69ccf2-e3c1-431c-bada-e4f2e0240902⁩ Crash ID: ⁨bp-4c4852b8-6599-40b5-97b1-943930240902⁩ Crash ID: ⁨bp-09a86b67-a698-4c2e-a98f-e89f70240903⁩ Crash ID: ⁨bp-526167eb-c915-47fc-8065-f0b140240902⁩ Crash ID: ⁨bp-8965165b-c579-415d-9cb3-cdd010240903⁩ Crash ID: ⁨bp-a8aaf596-7dfc-43b5-8526-e204d0240902⁩ Crash ID: ⁨bp-b45149f4-8bb8-44df-84e4-b78fe0240902⁩ Crash ID: ⁨bp-c284df19-7d63-469a-af6c-9ff6c0240903⁩

More available if needed

Notably, I have 2 computers each with Thunderbird, each accessing the same account. I have no problem on the other computer. I am using no addons on the crashing computer. I have uninstalled and reinstalled the latest version, computer restarts - still crashing. I have checked my RAM. 16GB on board - Basic Graphics Processing - Intel Iris XE.

Any assistance would be appreciated.

Best

I have Thunderbird installed [via Flatpak](https://flathub.org/apps/org.mozilla.Thunderbird) and suddenly it's not recognizing the profile that contains the email accounts. When launching it is showing the welcome wizard instead.

The file system contains quite a few profiles though:

``` $ cd ~/.var/app/org.mozilla.Thunderbird/cache/thunderbird $ du -h --max-depth=1 6.8M ./i58nuv2e.default-release-1 813M ./r77u2ylw.default 6.7M ./w92uxxz8.default-release 0 ./jncleef4.default 6.5M ./fbs6wcvl.default-release 0 ./lz1kt9ot.default 6.9M ./tv1kaebo.default-release 0 ./7f6s4la8.default 839M . ```

but `about:profiles` shows only `tv1kaebo.default-release` and `7f6s4la8.default`.

I'm pretty sure that I didn't do anything but updating the Flatpak and I definitely didn't change any Thunderbird settings or anything in its data directories.

The correct profile is `r77u2ylw.default` (its directory size is 813M while the others are less than 7M).

Hence I'd like to know how can I make Thunderbird use that profile and avoid that issue happening again?

• • PS:** And what's the best way of cleaning up profiles, since I only need one profile anyway? The Thunderbird UI doesn't even recognise all of them, so would be deleting them sufficient?

My Android Firefox app suddenly changed the language for the menus. I now can't read the settings options. Can you describe how to change the menu back to English?

I just started seeing this occur today. When I started Thunderbird, my main e-mail has the subject matter, date and time, but doesn't display the message. All my other e-mail identities are unaffected. All e-mails from previous dates are displayed properly. New messages today are displayed correctly. I tried to forward one of the messages to another address, and it came out blank. I tried starting it in Troubleshooting mode, but it made absolutely no difference. How do I view the messages?

Overnight lost almost 1300 unread emails. To my knowledge, did not delete them, they are not in Trash or Junk, even checked WIN recycle bin. Nothing. Any ideas, suggestions?