I have Firefox installed on a Windows 11 desktop. The profile is missing, yet Firefox is working fine, and I see all of my bookmarks, etc.
I have windows set to show hid… (читать ещё)
I have Firefox installed on a Windows 11 desktop. The profile is missing, yet Firefox is working fine, and I see all of my bookmarks, etc.
I have windows set to show hidden files.
When I try to run %APPDATA%\Mozilla\Firefox\Profiles\ it tells me that the location is unavailable.
I cannot find the profile anywhere in file explorer, despite multiple tries to search for it.
If I go to Help > Troubleshooting Information, I see a "Location is not available" message, shown in the attached image.
I could uninstall and reinstall Firefox, but I'd prefer to solve this because the exact same thing is happening to my Thunderbird profile. It doesn't exist anywhere, yet I can see all of my emails and it appears to be working properly. I only found this problem because I wanted to backup my emails but was unable to.
Both of these profiles must exist somewhere, but I've tried everything to find them. Please help me fix this in Firefox, and then if I have a fix here I'll try to apply it to Thunderbird, where I have a lot of emails I'd hate to lose.