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Problem with starting the program.

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  • Последний ответ от KR

KR
KR
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Hi, I have already done everything, update the box configuration again, but the program still crashes. Below, the copied error can tell someone what could be the cause of this behavior. About 200 people use Thunderbird in the company and there is such a problem on only one laptop.

LOG: AdapterDeviceID: 0x1916 AdapterDriverVersion: 30.0.101.1338 AdapterSubsysID: 07a81028 AdapterVendorID: 0x8086 Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:6.2.9.1,wetransfer%40extensions.thunderbird.net:2.0.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.9.1 AvailablePageFile: 13342543872 AvailablePhysicalMemory: 10998198272 AvailableVirtualMemory: 3508690944 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 42467328 BreakpadReserveSize: 83886080 BuildID: 20191031083309 CPUMicrocodeVersion: 0xec ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1665727332 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1665644770 ModuleSignatureInfo: {"ESET, spol. s r.o.":["eamsi.dll"],"Microsoft Corporation":["api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","msvcp140.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["CoreUIComponents.dll","CoreMessaging.dll","msvcp110_win.dll","policymanager.dll","appresolver.dll","twinapi.appcore.dll","mscms.dll","dcomp.dll","wscapi.dll","wininet.dll","winrnr.dll","NapiNSP.dll","avrt.dll","Windows.UI.dll","winhttp.dll","AudioSes.dll","MMDevAPI.dll","srvcli.dll","iertutil.dll","winmm.dll","dwmapi.dll","version.dll","textinputframework.dll","winnsi.dll","sspicli.dll","winsta.dll","wtsapi32.dll","mswsock.dll","profapi.dll","userenv.dll","dnsapi.dll","devobj.dll","IPHLPAPI.DLL","msasn1.dll","CRYPTBASE.DLL","rsaenh.dll","cryptsp.dll","ntmarta.dll","bcrypt.dll","cfgmgr32.dll","propsys.dll","WinTypes.dll","windows.storage.dll","kernel.appcore.dll","KERNELBASE.dll","setupapi.dll","gdi32full.dll","imm32.dll","msvcp_win.dll","shlwapi.dll","clbcatq.dll","ucrtbase.dll","user32.dll","ws2_32.dll","sechost.dll","nsi.dll","advapi32.dll","bcryptPrimitives.dll","gdi32.dll","oleaut32.dll","combase.dll","msctf.dll","kernel32.dll","psapi.dll","ole32.dll","win32u.dll","wintrust.dll","shell32.dll","rpcrt4.dll","SHCore.dll","msvcrt.dll","crypt32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","freebl3.dll","softokn3.dll","xul.dll","lgpllibs.dll","nss3.dll","prldap60.dll","ldap60.dll","mozglue.dll"]} Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1916, AdapterSubsysID: 07a81028, AdapterDriverVersion: 30.0.101.1338 FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 67 StartupCrash: 0 StartupTime: 1665727279 SystemMemoryUsePercentage: 35 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20191031083309","version":"60.9.1","vendor":null,"platformVersion":"60.9.1","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16265,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":78,"stepping":3,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2496,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"pl-PL","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22000,"windowsUBR":978,"installYear":2022},"hdd":{"profile":{"model":"LITEON CV3-8D512-41 SATA 512GB SED","revision":"T89410B"},"binary":{"model":"LITEON CV3-8D512-41 SATA 512GB SED","revision":"T89410B"},"system":{"model":"LITEON CV3-8D512-41 SATA 512GB SED","revision":"T89410B"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 520","vendorID":"0x8086","deviceID":"0x1916","subsysID":"07a81028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"30.0.101.1338","driverDate":"1-20-2022","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true,"sec":{"antivirus":["ESET Security"],"antispyware":null,"firewall":["Zapora Microsoft"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"pl","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"PL"},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 16104:"Gecko_IOThread",14172:"Link Monitor",14048:"Socket Thread",8476:"JS Watchdog",13120:"BGReadURLs",7948:"Timer",15380:"Hang Monitor",13776:"Cache2 I/O",16032:"Cookie",17356:"GMPThread",9772:"WindowsVsyncThread",5852:"Compositor",15236:"VRListener",11796:"ImgDecoder #1",15932:"ImageIO",15596:"IPDL Background",8152:"HTML5 Parser",13128:"DOM Worker",12184:"LoadRoots",14472:"DataStorage",9148:"DataStorage",10968:"mozStorage #1",16312:"PlayEventSound",6344:"localStorage DB",264:"StreamTrans #11",11608:"ImageBridgeChild",14192:"ImgDecoder #2",13700:"ImgDecoder #3",5280:"SysProxySetting",5732:"ProxyResolution",7764:"DNS Resolver #1",15764:"DNS Resolver #2",14708:"mozStorage #2",15180:"DataStorage",14912:"URL Classifier",16364:"Classifier Update",1384:"mozStorage #3",14572:"mozStorage #4",8204:"DOM Worker",4716:"mozStorage #5", Throttleable: 1 TotalPageFile: 19605331968 TotalPhysicalMemory: 17055195136 TotalVirtualMemory: 4294836224 URL: UptimeTS: 525.335349999 Vendor: Version: 60.9.1 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 

MSAFD TCP/IP [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD TCP/IP [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD TCP/IP [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD TCP/IP [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD TCP/IP [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD TCP/IP [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
Dostawca usług RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Dostawca usług RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Dostawca usług RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Dostawca usług RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: pl

Zgłoszenie to zawiera ponadto informacje na temat stanu programu w momencie wystąpienia awarii.

Hi, I have already done everything, update the box configuration again, but the program still crashes. Below, the copied error can tell someone what could be the cause of this behavior. About 200 people use Thunderbird in the company and there is such a problem on only one laptop. LOG: AdapterDeviceID: 0x1916 AdapterDriverVersion: 30.0.101.1338 AdapterSubsysID: 07a81028 AdapterVendorID: 0x8086 Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:6.2.9.1,wetransfer%40extensions.thunderbird.net:2.0.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.9.1 AvailablePageFile: 13342543872 AvailablePhysicalMemory: 10998198272 AvailableVirtualMemory: 3508690944 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 42467328 BreakpadReserveSize: 83886080 BuildID: 20191031083309 CPUMicrocodeVersion: 0xec ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1665727332 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1665644770 ModuleSignatureInfo: {"ESET, spol. s r.o.":["eamsi.dll"],"Microsoft Corporation":["api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","msvcp140.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["CoreUIComponents.dll","CoreMessaging.dll","msvcp110_win.dll","policymanager.dll","appresolver.dll","twinapi.appcore.dll","mscms.dll","dcomp.dll","wscapi.dll","wininet.dll","winrnr.dll","NapiNSP.dll","avrt.dll","Windows.UI.dll","winhttp.dll","AudioSes.dll","MMDevAPI.dll","srvcli.dll","iertutil.dll","winmm.dll","dwmapi.dll","version.dll","textinputframework.dll","winnsi.dll","sspicli.dll","winsta.dll","wtsapi32.dll","mswsock.dll","profapi.dll","userenv.dll","dnsapi.dll","devobj.dll","IPHLPAPI.DLL","msasn1.dll","CRYPTBASE.DLL","rsaenh.dll","cryptsp.dll","ntmarta.dll","bcrypt.dll","cfgmgr32.dll","propsys.dll","WinTypes.dll","windows.storage.dll","kernel.appcore.dll","KERNELBASE.dll","setupapi.dll","gdi32full.dll","imm32.dll","msvcp_win.dll","shlwapi.dll","clbcatq.dll","ucrtbase.dll","user32.dll","ws2_32.dll","sechost.dll","nsi.dll","advapi32.dll","bcryptPrimitives.dll","gdi32.dll","oleaut32.dll","combase.dll","msctf.dll","kernel32.dll","psapi.dll","ole32.dll","win32u.dll","wintrust.dll","shell32.dll","rpcrt4.dll","SHCore.dll","msvcrt.dll","crypt32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","freebl3.dll","softokn3.dll","xul.dll","lgpllibs.dll","nss3.dll","prldap60.dll","ldap60.dll","mozglue.dll"]} Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1916, AdapterSubsysID: 07a81028, AdapterDriverVersion: 30.0.101.1338 FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 67 StartupCrash: 0 StartupTime: 1665727279 SystemMemoryUsePercentage: 35 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20191031083309","version":"60.9.1","vendor":null,"platformVersion":"60.9.1","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16265,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":78,"stepping":3,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2496,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"pl-PL","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22000,"windowsUBR":978,"installYear":2022},"hdd":{"profile":{"model":"LITEON CV3-8D512-41 SATA 512GB SED","revision":"T89410B"},"binary":{"model":"LITEON CV3-8D512-41 SATA 512GB SED","revision":"T89410B"},"system":{"model":"LITEON CV3-8D512-41 SATA 512GB SED","revision":"T89410B"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 520","vendorID":"0x8086","deviceID":"0x1916","subsysID":"07a81028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"30.0.101.1338","driverDate":"1-20-2022","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true,"sec":{"antivirus":["ESET Security"],"antispyware":null,"firewall":["Zapora Microsoft"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"pl","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"PL"},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 16104:"Gecko_IOThread",14172:"Link Monitor",14048:"Socket Thread",8476:"JS Watchdog",13120:"BGReadURLs",7948:"Timer",15380:"Hang Monitor",13776:"Cache2 I/O",16032:"Cookie",17356:"GMPThread",9772:"WindowsVsyncThread",5852:"Compositor",15236:"VRListener",11796:"ImgDecoder #1",15932:"ImageIO",15596:"IPDL Background",8152:"HTML5 Parser",13128:"DOM Worker",12184:"LoadRoots",14472:"DataStorage",9148:"DataStorage",10968:"mozStorage #1",16312:"PlayEventSound",6344:"localStorage DB",264:"StreamTrans #11",11608:"ImageBridgeChild",14192:"ImgDecoder #2",13700:"ImgDecoder #3",5280:"SysProxySetting",5732:"ProxyResolution",7764:"DNS Resolver #1",15764:"DNS Resolver #2",14708:"mozStorage #2",15180:"DataStorage",14912:"URL Classifier",16364:"Classifier Update",1384:"mozStorage #3",14572:"mozStorage #4",8204:"DOM Worker",4716:"mozStorage #5", Throttleable: 1 TotalPageFile: 19605331968 TotalPhysicalMemory: 17055195136 TotalVirtualMemory: 4294836224 URL: UptimeTS: 525.335349999 Vendor: Version: 60.9.1 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD TCP/IP [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD TCP/IP [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD TCP/IP [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD TCP/IP [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD TCP/IP [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD TCP/IP [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 Dostawca usług RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Dostawca usług RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Dostawca usług RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Dostawca usług RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a useragent_locale: pl Zgłoszenie to zawiera ponadto informacje na temat stanu programu w momencie wystąpienia awarii.

Все ответы (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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What we need are crash id's See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

KR
KR Задавший вопрос
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I tried to send errors but there was an error that it can not be. In the attachment there is a screenshot with the ID