Windows hangs after closing Thunderbird
Hi, every time, if i closing Thunderbird it cashed. Than Windows 2008R2 hang no login on the system are possible. I must hard reset the Server.
Here the Error Message from Thunderbird: AbortMessage: ###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2602 AdapterDeviceID: 0x4005 AdapterDriverVersion: 6.0.17183.0 AdapterSubsysID: 04001ab8 AdapterVendorID: 0x1ab8 Add-ons: %7B2ab1b709-ba03-4361-abf9-c50b964ff75d%7D:2.8.0,google%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,ecosia%40search.mozilla.org:1.0,leo_ende_de%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.2 AsyncShutdownTimeout: {"phase":"profile-change-teardown","conditions":[{"name":"Extension shutdown: {2ab1b709-ba03-4361-abf9-c50b964ff75d}","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2602,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2602","resource://gre/modules/AsyncShutdown.jsm:observe:575"]}]} AvailablePageFile: 1585344512 AvailablePhysicalMemory: 14475575296 AvailableVirtualMemory: 3495112704 BlockedDllList: BreakpadReserveAddress: 47120384 BreakpadReserveSize: 83886080 BuildID: 20211203141721 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown disabled -- Operating system not supported CrashTime: 1640707406 DOMIPCEnabled: 1 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1640706333 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["GrooveIntlResource.dll","GROOVEEX.DLL","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-timezone-l1-1-0.dll","ucrtbase.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-localization-l1-2-0.dll","api-ms-win-crt-runtime-l1-1-0.dll","VCRUNTIME140.dll","msvcp140.dll","msvcp100.dll","atl100.dll","msvcr100.dll"],"Microsoft Windows":["NetworkExplorer.dll","linkinfo.dll","actxprxy.dll","dui70.dll","duser.dll","slc.dll","powrprof.dll","propsys.dll","MMDevAPI.dll","d2d1.dll","dxgi.dll","npmproxy.dll","winrnr.dll","netprofm.dll","NapiNSP.dll","nlaapi.dll","wtsapi32.dll","dwmapi.dll","avrt.dll","wsock32.dll","ntshrui.dll","dbghelp.dll","api-ms-win-downlevel-shlwapi-l2-1-0.dll","davclnt.dll","winsta.dll","cscapi.dll","EhStorShell.dll","uxtheme.dll","davhlpr.dll","ntlanman.dll","winmm.dll","drprov.dll","api-ms-win-downlevel-advapi32-l2-1-0.dll","FWPUCLNT.DLL","wship6.dll","WSHTCPIP.DLL","rasadhlp.dll","dnsapi.dll","mswsock.dll","bcryptprimitives.dll","mpr.dll","RpcRtRemote.dll","rsaenh.dll","apphelp.dll","ntmarta.dll","wkscli.dll","srvcli.dll","netutils.dll","version.dll","winnsi.dll","IPHLPAPI.DLL","devobj.dll","api-ms-win-downlevel-shlwapi-l1-1-0.dll","api-ms-win-downlevel-ole32-l1-1-0.dll","cfgmgr32.dll","api-ms-win-downlevel-version-l1-1-0.dll","msasn1.dll","setupapi.dll","psapi.dll","msvcrt.dll","profapi.dll","ws2_32.dll","imm32.dll","api-ms-win-downlevel-user32-l1-1-0.dll","normaliz.dll","clbcatq.dll","imagehlp.dll","api-ms-win-downlevel-normaliz-l1-1-0.dll","sechost.dll","Wldap32.dll","api-ms-win-downlevel-advapi32-l1-1-0.dll","shlwapi.dll","nsi.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","rnp.dll","libssp-0.dll","libotr.dll","nssckbi.dll","freebl3.dll","softokn3.dll","xul.dll","lgpllibs.dll","prldap60.dll","nss3.dll","ldap60.dll","mozglue.dll"],"Parallels, Inc.":["prl_np.dll"]} MozCrashReason: MOZ_CRASH() Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ OMTP? OMTP- xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2602) ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 ShutdownProgress: profile-change-teardown StartupCrash: 0 StartupTime: 1640706333 SystemMemoryUsePercentage: 15 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20211203141721","version":"91.4.0","vendor":null,"displayVersion":"91.4.0","platformVersion":"91.4.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":4096,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Windows_NT","version":"6.1","locale":"de-DE","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Parallels Display Adapter (WDDM)","vendorID":"0x1ab8","deviceID":"0x4005","subsysID":"04001ab8","RAM":0,"driver":"prl_umdd prl_umdd10","driverVendor":null,"driverVersion":"6.0.17183.0","driverDate":"8-31-2013","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"denied"},"webrender":{"status":"disabled:FEATURE_FAILURE_NOT_QUALIFIED"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_WR"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"de","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"app.update.service.enabled":false,"browser.cache.disk.capacity":1048576,"browser.search.region":"FR","widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 4200:"IPC I/O Parent",3568:"Link Monitor #1",4396:"Permission",4964:"Timer",4660:"JS Watchdog",5064:"TaskController Thread #0",4804:"TaskController Thread #1",4344:"TaskController Thread #2",3708:"TaskController Thread #3",3172:"Cache2 I/O",4896:"Cookie",928:"Worker Launcher",3888:"VsyncIOThread",3860:"IPC Launch",2940:"SoftwareVsyncThread",4572:"Compositor",5040:"ImageIO",2556:"IPDL Background",560:"QuotaManager IO",1376:"HTML5 Parser",3236:"PlayEventSound",4444:"StyleThread#0",2228:"StyleThread#1",4620:"StyleThread#2",1152:"ImageBridgeChld",1136:"ProcessHangMon",972:"GMPThread",1708:"ProxyResolution",5372:"TRR Background",4296:"mozStorage #4",5320:"mozStorage #5",5684:"DOM Worker",5820:"mozStorage #7",5424:"mozStorage #8",2796:"BackgroundThreadPool #3",6628:"DNS Resolver #3",6544:"DNS Resolver #4",6380:"DNS Resolver #5",6080:"Shutdown Hang Terminator", Throttleable: 1 TotalPageFile: 4292087808 TotalPhysicalMemory: 17179402240 TotalVirtualMemory: 4294836224 URL: UptimeTS: 10822.9 User32BeforeBlocklist: 1 Version: 91.4.0 Winsock_LSP: MSAFD-Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD-Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD-Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD-Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD-Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD-Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP-TCPv6-Dienstanbieter : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP-TCP-Dienstanbieter : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP-UDPv6-Dienstanbieter : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP-UDP-Dienstanbieter : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
useragent_locale: de
Diese Meldung enthält Informationen über den Status der Anwendung zum Zeitpunkt des Absturzes.
Who can help.
Absturz-ID: bp-16c367a4-ecdb-4c2f-8e25-aed071211223
German answers are preferred.
thx.
Modified by Ralf.Homeier
Chosen solution
The Troubble-Mode helps and identify an add-on that makes troubble. i deactivate them an it runs.
Thx for Help
Read this answer in context 👍 0All Replies (5)
Your crash ID doesn't exist. https://crash-stats.mozilla.org/report/index/16c367a4-ecdb-4c2f-8e25-aed071211223
Has the crash information been uploaded? Check the Troubleshooting Information, about:crashes
Or is there another crash ID?
Modified by christ1
the new crash-id: bp-e479cd85-9ec4-4f76-a4f1-85db01211229 Time-Stamp: [Wed Dec 29 14:06:02 2021] Crash report submitted successfully
thx
Chosen Solution
The Troubble-Mode helps and identify an add-on that makes troubble. i deactivate them an it runs.
Thx for Help
Hi Ralf.
Which add-on specifically was causing problems?
Wayne Mery schrieb
Hi Ralf. Which add-on specifically was causing problems?
Hi Wayne,
the add-on was signature switch.
Ralf