The email you see in Thunderbird appears to be using a different font from the one displayed in webmail, so perhaps you have some settings forcing a different font in display.

Menu app icon > Options> Options > Display > 'Formatting' tab Click on 'Advanced..' button. The 'Fonts & Encodings' window opens.

Maybe you have set up a default font as Times New Roman and unchecked the option to 'Allow messages to use other fonts'.

Suggest you select the option 'Allow messages to use other fonts' click on 'OK'.

Toad-Hall said

The email you see in Thunderbird appears to be using a different font from the one displayed in webmail, so perhaps you have some settings forcing a different font in display. Menu app icon > Options> Options > Display > 'Formatting' tab Click on 'Advanced..' button. The 'Fonts & Encodings' window opens. Maybe you have set up a default font as Times New Roman and unchecked the option to 'Allow messages to use other fonts'. Suggest you select the option 'Allow messages to use other fonts' click on 'OK'.

I attach a screen shot of my current settings. Unfortunately changing them to your suggestion, only increased the size of the font. Any other ideas please?

How about clicking the option in that image to allow the message to use other fonts.

Matt said

How about clicking the option in that image to allow the message to use other fonts.

This as it happens sounds a good idea, however can you bear with me here. Click the option in the image, as in right click, Tools options, exactly where and how please?

It would appear that you have not done as I instructed. In my previous comment I suggested you did this: select the option 'Allow messages to use other fonts' click on 'OK'.

There is a small checkbox which you need to left click in checkbox to put a tick in it. see image below as guide.

As a heads up, for right handed people, left click is setting or selecting an option. Right click is seeing what options are available.

Example: If you wanted to see what options a folder offers, you would right click on the folder to see a drop down list. If you wanted to select an item in that list, you would left click on the menu option to select it.

If instructed to click on something then it is always a left click. If requested to right click on something, the instruction will always state 'right click' to clarify the type of click.

Toad-Hall said

It would appear that you have not done as I instructed. In my previous comment I suggested you did this: select the option 'Allow messages to use other fonts' click on 'OK'. There is a small checkbox which you need to left click in checkbox to put a tick in it. see image below as guide.

Thank you.

The screen shot was taken after I had clicked the box, and clicked Okay. As you see I'm not there yet.

Okay I don't seem to be having a lot of success here, in trying to resolve this problem. Could someone please suggest another alternative, forum of where to go to try to take this further please?

Thanks for posting the image showing chnages. The 'Fonts & Encoding' image now shows you are now allowing the font selected by the sender.

But the font size is too large.

The image you supplied shows you have set a 'minimum' font size of 22 and that is larger than the default. This is incorrect.

Change the minimum font size to 16.

Report back with results.

Toad-Hall said

Thanks for posting the image showing chnages. The 'Fonts & Encoding' image now shows you are now allowing the font selected by the sender. But the font size is too large. The image you supplied shows you have set a 'minimum' font size of 22 and that is larger than the default. This is incorrect. Change the minimum font size to 16. Report back with results.

As suggested, but I still have the same issue, see attached image.

I looked at my fonts dialog and I noticed that my minimum font size is set to "None". Keep in mind that even if you have no minimum font size set, you can still zoom in and out of the email, so if someone uses tiny fonts, you can make the entire message larger. I just tried this on one of my marketing emails that had tiny disclaimer text and the whole thing zoomed in and out nicely without having any text overlapping.

I attach the result of your suggestion, unfortunately it doesn't work.

Try these settings. Yours are all over the place. You even have a serif font listed to be used instead of a sans serif font. (Times Roman is a slice of history not really suitable for use in internet safe email, and certainly not as an sans serif font because it is not)

Your example emails all appear to be from Samsung, Do you see this with other senders? Or is it just mail from Samsung?

It might be that the email is identified as a Korean code page in the email and the Korean not Latin fonts are those that need setting. Even more likely is that the email uses a downloadable font that you are unable to download for some reason (perhaps you anti virus does not allow it)

One way to try an determine is a web font is being specified oi open the source of the email and look to see if there is a href or @import statement in the head section of the HTML.

Okay this looks good, more possibilities.

First off I have had the same issue from another sender. Attaching three screen shots from View Source on them, I hope this helps.

Your recommendations on opening up the referred to emails, were both as the were before. No difference.

The images seem to be showing 'header' information, not 'head' info.

I have some emails from eu.community.samsung.com. This is example of head info.

I notice the images you posted are not using either the Light or the Dark theme. This implies you are using an older version of Thunderbird.

In Thunderbird. 'Help ' > 'Troubleshooting Information' In the 'Application Basics' section it will say 'Version' What version of Thunderbird are you using ?

What addons are you using ?

Please restart Thunderbird in 'Safe Mode' and see if you still have same issue. https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Toad-Hall said

The images seem to be showing 'header' information, not 'head' info. I have some emails from eu.community.samsung.com. This is example of head info.

Sorry, I just hoped what I did send you might be of help. Obviously not, header information versus head information you've lost me. I am not so technical, no idea where or how to find the head information.

Toad-Hall said

I notice the images you posted are not using either the Light or the Dark theme. This implies you are using an older version of Thunderbird. In Thunderbird. 'Help ' > 'Troubleshooting Information' In the 'Application Basics' section it will say 'Version' What version of Thunderbird are you using ? What addons are you using ? Please restart Thunderbird in 'Safe Mode' and see if you still have same issue. https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

The Thunderbird version I am using is the 68.5.0 (32-bit). It says I am up to date.

The add-ons I am using are in the attached screen shot.

Regarding your suggestion of going into 'Safe Mode', I think that this is the point that I would prefer to leave this quest. I can see that there is no easy solution, however I do appreciate the help you have gone to here. This problem remains unsolved, and I will just have to live and accept the consequences of it.

Personally I do not think the problem lies with me, rather the senders who have introduced something that is not compatible with Mozilla's Thunderbird systems.

In fact thinking about it, perhaps that might be the best way to go about it. If someone at Mozilla Thunderbird can request the same emails, of a version of an email from these two addresses:

https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionProduct.jsp

glasgow@rathbones.com

if the same problem appears with them, then maybe they can come up with a solution.

The image you posted is the Firefox browser addons and not the Thunderbird addon extensions.

Toad-Hall said

The image you posted is the Firefox browser addons and not the Thunderbird addon extensions.

Just checked Thunderbird addons, I do not have any.