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Previous emails included in new emails

  • 11 ответов
  • 1 имеет эту проблему
  • 4 просмотра
  • Последний ответ от user01229325

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When I click on Write and a new message board appears it includes previous email info, how do I get rid of having the previous info from appearing in the new email?

When I click on Write and a new message board appears it includes previous email info, how do I get rid of having the previous info from appearing in the new email?

Все ответы (11)

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Hi evreade, Would you mind sending us a screenshot of what you're seeing? For instructions, see How do I create a screenshot of my problem?.

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attached is the scree shot, showing --

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Hi evreade, If I understand correctly, you're referring to the contacts sidebar, which enables you to quickly add recipients from your address books.

To close it, just click on the "X" in the top-right corner of the sidebar.

P.S. I've removed your screenshot from the forum, because it contains the email addresses of your contacts.

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I mean the WRITE on the mail toolbar, I have done the delete with the X however when I go back to WRITE it reappears. I have done a System Restore, have uninstalled Thunderbird and re-installed it and the problem still exists. Any other suggestions?

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Hi evreade, For clarification, are you saying that if you hide the sidebar, the next time you open the Write window, the sidebar re-appears?

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It does not matter if I use the contacts sidebar or not, whenever I open the Write window 2 dashes appear in the body of the email and I have to delete before typing, what I would like to do is get rid of the 2 dashes for good

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2 dashes are a signature separator. Have you created a signature and do you add it to your emails?

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I did have a name in the Signature Text box in Account Settings and I have deleted that name, now how do I get rid of the signature separator.

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If the separator is still there then something is still in the signature field. It might be a space. Click in the signature field. Press control+a to select all. Press Delete.

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Under Options>Advanced>config editor, toggling "mail.identy.default.supress_signature_separator" preference to "true". (Quotations marks are mine)

Problem solved

Thanks for all the help

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That will remove the separator but cause other issues if you decide to use a signature. The 2 dash separator is an email standard for programs to decide where the message stops and the signature starts. Just FYI.

Just remove the spaces in the signature box.